IT Service Desk opening hours are currently Monday-Friday between 09:00-17:00.
Live Chat support is available on the IT Service Desk site at itservicedesk.bham.ac.uk. Just log in and the Live Chat option is on the main homepage.
You can log a ticket with us using the Report a Fault form at itservicedesk.bham.ac.uk at any time of the day, even if you can’t log in.
Phone support is 09:00-12:00 & 14:00-17:00, so please call the Service Desk only when it’s an emergency.
Our team are working hard to support the University community during this period. Please help us by being patient, and remembering to check our working from home guidance https://kb.bham.ac.uk/KB14867 before logging a ticket.