Service status Archived Status Issues

Recent Status Archive:

Archived: No VPN access via isvpn.bham.ac.uk

Last Updated: 21 September 2017 at 10:51 am

Please note that this issue has been resolved. If you still experience difficulties please get in touch with the IT Service Desk as soon as possible.

Since Friday afternoon we have the VPN connection via ISVPN has been unavailable due to an internal issue.

We are working to fix the issue at the moment and will be back with an update as soon as possible.

 


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Archived: Clarity System

Last Updated: 7 September 2017 at 5:12 pm

The CA PPM system (Clarity) is currently unavailable due to an infrastructure issue. We are taking steps to troubleshoot this and will provide more information once it becomes available.

We apologise for the inconvenience caused.


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Archived: Fixed: Network Issues In QE Hosptial

Last Updated: 4 September 2017 at 9:30 am

The network connectivity issue in the QE has now been resolved.

If you are still being affected by the fault, please contact IT Service Desk.

Tel: 0121 414 7171
www.itservicedesk.bham.ac.uk
http://kb.bham.ac.uk/KB10074


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Archived: EPS Staff Filestore Service unavailable

Last Updated: 31 August 2017 at 1:24 pm

There are currently issues with the Staff filestores for the College of Engineering and Physical Sciences. This is being looked into urgently and hope to have updates shortly.


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Archived: IT Service Desk website: No access to ServiceNow

Last Updated: 15 August 2017 at 9:34 am

The Service Desk website should now be fully accessible.

We are sorry that the ServiceNow service was unavailable for a short time this morning.

Whilst we were able to identify the issue quickly and react accordingly, the outage of a major system is not something we take lightly.

Should you have any residual problems from this outage, please log a call with Service Desk and we will be on hand to support you.

 


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Archived: Network Outage: Queen Elizabeth Hospital

Last Updated: 10 August 2017 at 4:48 pm

Access to the University’s network in the QE is currently unavaiable. The cause of this fault is currently being investigated by IT Services.


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BEAR data services are now available.

Please report any ongoing issues via the IT ServiceDesk.

We again apologise for the inconvenience caused.


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Archived: Proactis: Unscheduled Maintenance

Last Updated: 7 August 2017 at 3:51 pm

The Proactis service is currently offline while unscheduled maintenance is performed. All logged in users should logout of the system.

IT Services would lke to apologise for the short notice, and we hope to have the system back online as soon as possible.


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Archived: IT Service Desk unable to receive phone calls

Last Updated: 30 June 2017 at 12:38 pm

We are currently experiencing issues with our Call Handling software for phone calls.
If you have an urgent issues please visit our site at ITServiceDesk.bham.ac.uk and log a call or pop in our LiveChat function.
We hope to have the phones operational shortly.


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The Office 365 service is currently experiencing some difficulties. This will result in error where the login page will repeatedly ask for credentials.
Microsoft have released a tweet acknowledging the issue here https://twitter.com/Office365Status/status/880712748992221185
We will provide updates once it is fully operational again.


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