Service status Archived Status Issues

Recent Status Archive:

Archived: ALTA HR running slow

Last Updated: 21 June 2018 at 1:08 pm

Intermittent access to ALTAHR screens and processed running slowly


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Archived: Email+ Access Issues (MobileIron)

Last Updated: 13 June 2018 at 3:30 pm

Update:  The access to Email+ in Mobile Iron has been restored. If you have any further issues, please contact the IT Service Desk.

 

 

Currently we are experiencing an issue that is preventing users from accessing Email+ application. (MobileIron) We are investigating the situation and hope to resolve it as soon as possible. If you need urgent access to your email account via your mobile, please go to https://mail.bham.ac.uk


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Archived: Network Issue in University House

Last Updated: 13 June 2018 at 3:30 pm

We are currently investigating a network related issue in University House. Please accept our apologies for the inconvenience that this is causing.


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Archived: Loss of access to multiple IT systems

Last Updated: 13 June 2018 at 3:30 pm

We are aware of an issue which affected access to a range of services earlier this afternoon. These services included but were not limited to Skype, some email systems, telephones and some file stores. This status page was also affected.

We have now restored access to most services. We are working to restore access to any services that are still unavailable as a priority.

Unfortunately the following services will not be available until tomorrow morning:

  •  Banner
  •  BIRMS
  •  my.bham
  •  Online Registration
  •  Mobile Iron – specifically mobile.bham.ac.uk and new user registration

The following link provides information on how to access commonly used systems without using my.bham.

Please accept our apologies for the inconvenience that this has caused.


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Following the flooding, all affected services have been restored.

If you are still experiencing problems related to this issue, please contact the service desk for assistance.


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Archived: Web Absences temporarily unavailable

Last Updated: 29 May 2018 at 3:31 pm

We are currently aware of an issue with Web Absences. Also known as (deptindx.fmx) or FRM-40010

This is being looked into and an update will be provided as soon as we have a resolution.

If you need to record Web Absences or Sickness please keep a record of this information and you will be notified once the system is back up and working

If you have any further queries please direct these to the Service Desk


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Archived: BIRMS Unavailable

Last Updated: 29 May 2018 at 3:32 pm

BIRMS is currently unavailable via my.bham.
It is being looked into as our top priority and we hope to restore the Service shortly.

 


 

Service has now been restored.
Any lingering issues please contact the IT Service Desk.


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Archived: Access to Research Data Store limited

Last Updated: 29 May 2018 at 3:32 pm

Access to Research Data Store

There was an issue with the storage servers which was stopping users from accessing their storage.

Instead of using specific IP addresses please use its-rds.bham.ac.uk, as otherwise, you will risk losing connectivity to the RDS / RDA if the IP addresses become unavailable.

We apologise for the inconvenience caused.

Advanced Research Computing Team


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Archived: MyApplications Unavailable

Last Updated: 23 May 2018 at 11:32 am

The site myapplications.bham.ac.uk is currently unavailable.
We are looking into this as a top priority and hope to restore the service shortly.


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Archived: BEAR Storage Services unavailable

Last Updated: 26 May 2018 at 7:17 am

Due to an issue with the storage software, the following services are unavailable

  • Research Data Store
  • Research Data Archive
  • DataShare

This does not affect access to the storage if using BlueBEAR.

We apologise for any inconvenience

Advanced Research Computing


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