Service status Archived Status Issues

Recent Status Archive:

Archived: PURE: System Unavailable

Last Updated: 2 November 2017 at 8:07 am

The PURE system is currently unavailable. IT Services are investigating and we apologise for any inconvenience.

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Archived: Fault with online payment services

Last Updated: 25 October 2017 at 1:11 pm

IT Services have now fixed the issues with the online payment services.

Please accept our apologies for any inconvenience caused.

If you experience any issues please contact the IT Service Desk.

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Archived: WifiGuest Unavailable

Last Updated: 6 November 2017 at 10:59 am

Currently the WifiGuest service is unavailable across campus.
We have enabled the OpenDay Wifi as a workaround so please ensure that all visitors/guests are using this for their Wifi needs.

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The Managed Print service has now been restored and you will be able to print as normal.

You will need to reprint any documents printed during the outage.

We apologise for the disruption this outage has caused.


Managed Print service is currently having intermittent issues.
This will manifest it self as being unable to connect when trying to login to the printers (Either via card or logging in manually)
We are investigating and will update once we know more.

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Archived: Online Timetables & Web Room Bookings

Last Updated: 9 October 2017 at 2:20 pm

There is currently an issue with Online Student Timetables and Web Room Bookings. We are currently investigating this and further updates will be issued soon

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Archived: No VPN access via

Last Updated: 21 September 2017 at 10:51 am

Please note that this issue has been resolved. If you still experience difficulties please get in touch with the IT Service Desk as soon as possible.

Since Friday afternoon we have the VPN connection via ISVPN has been unavailable due to an internal issue.

We are working to fix the issue at the moment and will be back with an update as soon as possible.


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Archived: Clarity System

Last Updated: 7 September 2017 at 5:12 pm

The CA PPM system (Clarity) is currently unavailable due to an infrastructure issue. We are taking steps to troubleshoot this and will provide more information once it becomes available.

We apologise for the inconvenience caused.

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Archived: Fixed: Network Issues In QE Hosptial

Last Updated: 4 September 2017 at 9:30 am

The network connectivity issue in the QE has now been resolved.

If you are still being affected by the fault, please contact IT Service Desk.

Tel: 0121 414 7171

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Archived: EPS Staff Filestore Service unavailable

Last Updated: 31 August 2017 at 1:24 pm

There are currently issues with the Staff filestores for the College of Engineering and Physical Sciences. This is being looked into urgently and hope to have updates shortly.

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Archived: IT Service Desk website: No access to ServiceNow

Last Updated: 15 August 2017 at 9:34 am

The Service Desk website should now be fully accessible.

We are sorry that the ServiceNow service was unavailable for a short time this morning.

Whilst we were able to identify the issue quickly and react accordingly, the outage of a major system is not something we take lightly.

Should you have any residual problems from this outage, please log a call with Service Desk and we will be on hand to support you.


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