Service status Archived Status Issues

Recent Status Archive:

Archived: Service Desk – Phone Service unavailable

Last Updated: 14 September 2020 at 1:34 pm

We are aware of an issue with our Phone contact point.
We are working with the Telecoms team to get this back up and running.
In the mean time, please contact us via our LiveChat service on our website (itservicedesk.bham.ac.uk)


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We are making a change to the way you logon to Microsoft 365 including MS Outlook. The change will take place around 9.00pm tonight.

During this time you may experience some intermittent issues with logging into Microsoft 365. If you find that you cannot logon then please keep trying and you will get on. This issue should only last about 30 minutes whilst the change goes through the Microsoft systems.

After the change you will notice a different logon screen for M365 and you will need to logon using your University email address rather than your username.

 


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Archived: MobileIron: Not Receiving Emails

Last Updated: 4 September 2020 at 1:30 am

If you’re using MobileIron on your mobile device to receive your University email, you may notice that it’s not currently updating.

IT Services staff are currently investigating this issue with a high priority, and we apologise for the inconvenience caused.

As a workaround, you can open your Staff email via the web on your device, at https://mail.bham.ac.uk


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We’re aware of an issue with the telephone system. We’re looking into this as a matter or urgency.

If you’re experiencing any issues with making or receiving phone calls, please log this with the IT Service Desk.

We’ll provide further updates as soon as possible.


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Archived: Virtual infrastructure: Storage upgrade

Last Updated: 8 September 2020 at 9:08 am

We’re upgrading the storage systems for our virtual infrastructure, to improve the service and fix a few bugs that have been causing issues.

We’re doing this out of hours on a Saturday, to minimise the possibility of disruption for you.

You should be able to access all of your services as usual during this maintenance work. In case of any issues, contact the IT Service Desk.


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We’re making some improvements to the monitoring service provided by the Service Dashboard – also known as Squared Up.

While we carry out this work, the Service Dashboard will be unavailable. You’ll be able to access this service as normal after we’ve completed this work.


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Archived: Network Update – 26th August

Last Updated: 27 August 2020 at 11:18 am

We are updating our Network Software on the 26th of August at 7:30am to the latest version.
We do not suspect there will be any issues but there is potential for a small break in service at this time.


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Archived: Zoom – Degraded Service

Last Updated: 26 August 2020 at 8:10 am

We are aware of an issue with Zoom which may result in being unable to sign in.
This is a global issue with Zoom and has been identified on their specific Status Page: https://status.zoom.us/ 


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We are installing the latest upgrade to ServiceNow on Friday, 4 September. The installation will begin at 6.00pm BST  and will be completed by 10.00am BST on Saturday,  5 September.

 

How will this affect me?

During this time you will not be able to use the IT Service Portal, HR Service Portal, Worklink Service Portal and LRAT booking app and Room Guide. You are advised to complete any work you are doing and log out of the system by 5.30pm, otherwise any changes you make may not be saved.

 

If you do need to report an issue during this period of downtime, please use the direct messaging service on the IT Services Twitter account @uobitservices and the team will get back to you during office hours on Monday, 7 September.


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Due to a current issue with our file stores, Staff located within the College of engineering and physical sciences may find they are unable to access their files.
We are working to restore access as a top priority and will provide updates shortly.


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