Service status Archived Status Issues

Recent Status Archive:

Archived: SPSS Statistics 26: License Expired

Last Updated: 5 December 2019 at 9:38 am


We are aware that SPSS Statistics 26 currently displays a message stating the license is past the renewal date and needs to be renewed. In most cases the software will still be usable.

We are working hard to resolve this as soon as possible.

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Archived: Intranet and Contensis CRM down

Last Updated: 4 December 2019 at 9:14 am

The issues affecting access to the Intranet and Contensis CRM system are now resolved and we are currently monitoring the situation with our suppliers.
We are currently aware of an issue affecting access to the Intranet and Contensis CRM system. We are investigating this as a high priority and will provide updates when we know more.

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Archived: IBR Wired Networking issue

Last Updated: 28 November 2019 at 6:26 am

We are currently aware of a problem with wired networking in the IBR on the 1st floor. Our teams are aware and investigating to resolve this issue as soon as possible.

Apologies for the inconvenience this may cause. We do know that wireless is still functioning correctly. Please contact us if you’re having difficulty connecting to the wireless network.


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On Wednesday, 27 November we will be renewing our wireless network certificate. This is the digital certificate that authenticates your account and provides you with a secure connection to our wireless network.


This is a standard process which we are required to do every two years to ensure that your connection to our wireless network remains secure. This applies to our eduroam and UOBwifi networks.


How will this affect me?

Once we have applied the new certificate you may receive a pop up message when you next attempt to connect to the wireless network on your laptop or mobile device, which asks you to verify the new certificate.


The message will vary depending on what device you are using (see example below). If you do receive this pop up message, it is safe to click continue, connect or trust, depending on your device, and you will be able to connect to the University’s wireless network as normal.

Further information?

More information about our wireless network is available on our intranet pages at .


If you experience any issues connecting to the wireless network then please contact the IT Service Desk.

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Archived: Core Systems: Maintenance

Last Updated: 21 November 2019 at 10:44 am

The Core Systems Operational Team (CSOT) are performing routine System Maintenance on Oracle Fusion & Taleo.

For Oracle Fusion this will take place between 5.00pm Friday 15 November 2019 and 8.00am Monday 18 November 2019.

For Oracle Taleo this will take place between 11:00pm Monday 18 November 2019 and 2:00am Tuesday 19 November 2019.


Oracle Fusion

You will be unable to login to Oracle Fusion from 5.00pm until 8.00am on Monday morning, and it is important that everyone is logged off during the maintenance period to ensure the work is a success.

Fusion Taleo will not be impacted during this period so external candidates will not be impacted.

Oracle Taleo

You and external candidates will be unable to login or use Taleo from 11:00pm on Monday 18th until 2:00am on Tuesday 19th November.

 What do I have to do?

  • Ensure you are logged out of Core Systems (Oracle Fusion & Taleo) by 5.00pm on Friday 15 November 2019.
  • Please do not start any long running operations/tasks before 5.00pm on Friday, unless you are sure they will complete in time.
  • Use the Service Status page for information and updates
  • Core System may be slower than normal when you initially use the system after the maintenance is complete which is normal.
  • Integrations will be paused from 5:00pm Friday 15 November 2019 – 8:00am Monday 18 November 2019. You will not see data within some systems until Tuesday 19 November 2019.

If you experience an outage outside of the maintenance timeframe, please raise a call at the IT Service Desk.

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Archived: Boxi: Errors When Running Reports

Last Updated: 11 November 2019 at 8:55 am

We believe the issue with users receiving the following error message when trying to run reports in BOXI is now resolved: ‘The following database error occurred: ORA-01012: not logged on. Process ID: 49438 Session ID: 2682 Serial Number: 30979’
If you continue to experience issues, please let us know.

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We are currently aware of an issue that is preventing users creating new accounts on the Post Graduate Direct Applications Portal (

This should not be affecting existing accounts.

Our teams are currently investigating to resolve this issue as soon as possible. Thank you for your patience.

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Archived: Banner/BIRMS: Access Issues

Last Updated: 7 November 2019 at 5:11 pm

Some users are currently experiencing issues access both Banner and BIRMS.

IT Services are currently investigating this issue with a high priority, and we hope to have an update for you soon.

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Archived: BEAR DataShare: Issue with quota reporting

Last Updated: 5 December 2019 at 9:34 am

We are currently experiencing issues with quota reporting in BEAR DataShare; 1) The total quota is not being reported accurately and is changing from day to day and 2) some folders are reporting as having 0KB when they actually contain files. We are currently testing a fix to this problem from our Suppliers and hope to implement it imminently.

In the meantime if you would like to know your actual quota, please raise a Service Desk ticket and we can let you know.

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Archived: WiFi Upgrade: Med School West Extension

Last Updated: 8 November 2019 at 10:34 am

Please note as part of the current WiFi upgrade programme Med School West Extension will be cutover to our new service provider on Friday 8th November.

You may experience intermittent disruptions to your wireless connections during this time but your connection will automatically connect to the new service following the cutover.

If you have any issues connecting following this maintenance window please contact the Service Desk.

Many thanks,

IT Services Network Team

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