Service status Archived Status Issues

Recent Status Archive:

Archived: Campus Network Resilience Testing

Last Updated: 2 July 2020 at 4:13 pm

The Network Team will shortly be carrying out a resilience test within the Infoblox Grid which provides DNS and DHCP services.
The change should be non-service interrupting however if any issues occur please contact the IT Service Desk.

Link to this status message

Archived: Storage Maintenance

Last Updated: 2 July 2020 at 1:33 pm

IT Services will be carrying out some work on our underlying storage array between 08:00 and 16:00 on Wednesday 1st July.

There should be no interruption to any services.


Link to this status message

Archived: Microsoft 365: OneDrive Changes

Last Updated: 9 July 2020 at 3:11 pm

We’re making some changes to Microsoft 365 in order to prepare the service to go live later this month.

If you’re using OneDrive for Business during the maintenance window you may notice a slight interruption to your access, or an alert about your storage capacity. This will only last a moment and you’ll be reconnected soon after.


Link to this status message

Archived: my.bham student account creation

Last Updated: 19 June 2020 at 2:11 pm

We’ve had an issue with the creation of new student accounts in my.bham. Following the fix that we applied on Tuesday 16 June, we rebooted the my.bham portal late in the working day, to minimise disruption to my.bham as much as possible. We’re pleased to confirm that this reboot has fixed the issue; we’ve checked the accounts registered today and they have all been created correctly in my.bham.

If you encounter any further issues with my.bham, let us know at itservicedesk.bham.ac.uk.

 


Link to this status message

Archived: Essential maintenance to network servers

Last Updated: 18 June 2020 at 8:07 am

It is important that from time to time we carry out routine maintenance on our network to make sure that it continues to work well when we need it most. This afternoon we will be carrying out some routine configuration changes to our Domain Name System (DNS) servers between 3.00pm and 5.00pm. We do not expect there to be any disruption to University services whilst we carry out the work. These changes will improve the performance and resilience of our network across the University.


Link to this status message

Archived: Issues affecting Outlook Access via UoB VPN

Last Updated: 16 June 2020 at 11:15 am

We are currently aware of an issue that may be affecting some users access to Outlook and mail.bham.ac.uk while they are connected to the “Full Tunnel” VPN. This is being investigated as a high priority.

As a workaround, you should be able to access your emails via the following routes;

While not connected to the VPN, you should be able to use Outlook and mail.bham.ac.uk normally.

If you need to be connected to the VPN for access to systems that are critical to your role, you can access Outlook via the Remote Desktop function available through remoteaccess.bham.ac.uk

If you are not able to access your emails via either of these routes, please log a call with the IT Service Desk.


Link to this status message

Archived: University network updates

Last Updated: 1 June 2020 at 3:26 pm

IT Services are focused on keeping our network in the best possible condition it can be whilst we’re working remotely. This weekend, we have staff onsite (with authorised campus access), to carry out some important updates to the network. These are standard updates and are part of our usual maintenance workload. We don’t anticipate any impact to University systems.


Link to this status message

We are currently carrying out investigations into the earlier connectivity issues that affected Remote Access (VPN) and Remote Desktop. As part of these investigations we will need to reboot two of our network distribution switches. Our technicians will be on site (with authorised campus access) from 2.00pm this afternoon to carry out the work. Every effort will be made to ensure that this does not impact services, however, this is a chance that you may experience a very brief disruption to some services whilst the reboot takes place.


Link to this status message

We have now fixed the issue with Contensis, where some web pages were not loading correctly on the intranet and the University’s external website.

If you are still experiencing problems with Contensis or any University web pages, please log a call with the Service Desk.


Link to this status message

Archived: Worktribe Upgrade

Last Updated: 1 June 2020 at 3:27 pm

Worktribe will be upgraded to a new version overnight on Thursday May 28th. Please note that the live environment will be down from 16:00 onwards. TEST3 and TEST3 will be down from 11am. All systems will be back up on Friday May 29th by 09:00am


Link to this status message