Service status Archived Status Issues

Recent Status Archive:

Archived: Student admin services: available normally

Last Updated: 25 January 2021 at 2:17 pm

All student administration services are available again following planned maintenance during the weekend (22-24 January).

 


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Our telecoms support team have restarted the affected equipment, resolving the issue.
We will investigate to find out what caused the outage to understand what needs to be done to reduce the risk of this happening again.

However, as we are currently running a restricted telephone system we recommend contacting us via itservicedesk.bham.ac.uk where possible.


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Archived: Maintenance work on Student Help Knowledge Base

Last Updated: 18 January 2021 at 8:49 am

The Student Help Knowledge Base will be unavailable on Saturday, 16 January from 7-9pm GMT whilst we carry out some routine maintenance to the system.

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Archived: Staff Account Lockouts

Last Updated: 15 January 2021 at 8:59 am

Several colleagues have reported account lockouts in the last few hours. We are currently investigating this as a high priority and will keep you updated.

If your account is locked out and you are registered for our my.password service, you will be able to unlock it yourself using this service.

 


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Archived: Remote Access service issues – Fixed

Last Updated: 13 January 2021 at 10:43 am

The Remote Access service (including vpn) experienced issues earlier today where some users may have been unable to login. The issue was resolved at 07:55.

IT Services are currently investigating the root cause of this issue as a high priority. We are sorry for the brief interruption to service.


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Archived: Knowledge Base: Some Articles Unavailable

Last Updated: 12 January 2021 at 10:50 am

A small number of articles (approximately 10) in the IT Services Knowledge Base are currently unavailable due to a technical issue.

We’re currently working on this and hope to have this content restored soon.


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The issue affecting access to the M Drive has now been resolved.

If you are still experiencing problems connecting, please try restarting your machine as it will be necessary in some cases to pick up the fix.

We apologise for the incovenience caused and have opened an investigation into the root cause of the issue so we can take steps to prevent this happening again.

Thank you


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Archived: IT Service Desk: Issue Updating Calls

Last Updated: 5 January 2021 at 3:53 pm

There is currently an issue affecting the IT Service Desk system, ServiceNow. Calls cannot currently be updated by replying to emails.

If you need to update a call you have raise, you can click on the link in the email you’ve received in order to login to the IT Service Desk website and you can update your call there.

Alternatively, you can use our Live Chat service which is located on our homepage after logging in.

Edit: This issue is now resolved. Our email systems are working through the backlog of messages, so there may be a small delay in getting back to you.


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Archived: IT Service Desk Christmas opening hours

Last Updated: 4 January 2021 at 10:09 am

Christmas 2020 Opening Hours

Open 10am-4pm: 21st December – 23rd December and 28th December – 31st December. We will be contactable via the following methods:

Closed: 24th December – 27th December and 1st January 2021 – 3rd January 2021

Normal business hours resume on Monday 4th January 2021


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Archived: Student services – downtime 17 Dec 5-6pm

Last Updated: 4 January 2021 at 10:10 am

All student services are available again after planned maintenance today, Thursday 17 December, between 5-6pm.

Services affected during this period included:

  • Online registration (for all students)
  • Banner admin (for staff administrators)
  • Dubai portal (for Dubai students)

 


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