Service status Archived Status Issues

Recent Status Archive:

Archived: Corporate Filestores Unavailable

Last Updated: 8 February 2018 at 1:27 pm

We are currently investigating an issue whereby some users are unable to access their network drives. We believe this to be affecting users in HR, IT Services and Student Services (including the Aston Webb Student Hub).


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We are currently aware of an issue affecting the wired network access at 54 Pritchatts Road. Our network team are currently investigating this and hope to have it up and running again soon.


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There is currently an issue with the wired network across campus. IT Services are investigating and will provide further updates shortly.

Buildings that are currently affected are;

Aston Webb – B Block
Aston Webb – C Block
Beech House
Arts Building
Law Building
Mechanical Engineering
Chemical Engineering
University Centre
Frankland Building
Cedar House
Staff House
Gisbert Kapp
Ashley Building
Strathcona


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Archived: Unable to access BIRMS / my.bham performance issues

Last Updated: 6 February 2018 at 4:11 pm

Update: Please note that at this time the known issues with BIRMS and my.bham have been resolved. If you find that your BIRMS channel is missing, please follow the instructions in this KB article in order to re-add it: https://universityofbirmingham.service-now.com/kb_view.do?sysparm_article=KB12636

If you experience any further issues with these services, please contact the IT Service Desk on 01214147171 or raise a ticket on itservicedesk.bham.ac.uk

 


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Archived: Wired Network Issues – Med School

Last Updated: 6 February 2018 at 4:11 pm

We are currently experiencing Network Issues in the Medical School, we are investigating this as a top priority.

Please accept our apologies for any inconvenience caused.


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Urgent Maintenance – Network Switch Restart Today

In order to progress diagnostics of a number of network issues in the Engineering Building, network controllers in the building need to be restarted to resolve inconsistencies after the power outage earlier in the year.

This has been scheduled to begin at 6.30pm, Monday 29nd January, and will result in a number of short breaks in access to the wired network.  It is anticipated that each break will be under six minutes in duration, and only one break per set of network sockets is expected.

This work will impact network sockets in the building starting with ME01, ME02, ME03, ME04, ME05, ME06, ME07, ME08, ME09 and ME11.  It will also impact the Concrete Labs – CI01 sockets.

IT Services would like to apologise for the disruption this will cause.

Should you have any network issues after 9pm, please call the service desk on 47171 and report your location and the wall outlet that your computer is plugged in to.


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Archived: UoB Secure Print: Unable to connect/print

Last Updated: 6 February 2018 at 4:11 pm

The UoB Secure Printers (Managed Printers) are having issues connecting when people are trying to login. The error being shown is “internal exception: connect event”. We are working on this as a top priority and we will provide further updates shortly.


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There is currently a network outage within various areas across the Mechanical Engineering building.
We are looking into this as a top priority.
Updates to follow.


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Out team is currently working to resolve an issue with a series of cluster computers in suite B in the Mech Eng building. Apologies for the inconvenience. Please note more cluster computers can be found all across campus, mainly in the New Main Library and Murray Learning Centre.


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Archived: Issue logging on to computers in Mech Eng Buildings

Last Updated: 6 February 2018 at 4:10 pm

When trying to log in to some computers in the Mech Eng building, the error message ‘No logon servers available’ appears. This is currently being investigated and will hopefully be resolved soon.


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