Service status Archived Status Issues

Recent Status Archive:

Archived: Microsoft Outlook: Performance Issues

Last Updated: 19 February 2020 at 2:41 pm

IT Services have started receiving reports today from users experiencing performance issues when using Outlook to access their University Email.

We are currently investigating this with a high priority. In the meantime as a workaround you can use the web version at


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Archived: Wireless Upgrade: Occupational Health Building

Last Updated: 19 February 2020 at 9:10 am

Please note as part of the current WiFi upgrade programme the Occupational Health building will be cutover to our world leading new service provider on Tuesday 18th February

You may experience intermittent disruptions to your wireless connections during this time your connection will automatically connect to the new service once complete. Any wired connections to the network will continue as normal. Following the cutover your WiFi service should be much improved.

If you have any issues connecting following this maintenance window please contact the Service Desk.

Many thanks,

IT Services Network Team

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Archived: is currently unavailable

Last Updated: 17 February 2020 at 8:43 am

Oracle have confirmed that the outage has now been resolved.

You should now be able to log back into Core Systems again.



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Archived: Web Room Booking: Login error

Last Updated: 11 February 2020 at 12:22 pm


We are currently aware of an issue that is preventing users logging in and using the web room booking system.

We are working to resolve this issue as soon as possible.

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The work to upgrade the wired network connection to the Selly Oak campus will not be going ahead today.

Unfortunately, the third party supplier carrying out the upgrade are unable to do the work  today. We will reschedule the upgrade and let you know when this is happening.




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Archived: Wi-Fi Unavailable

Last Updated: 6 February 2020 at 9:09 am


The wireless network is now function again. If you have any further issues please contact us on 01214147171 or

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We will be carrying out essential maintenance work on the University’s WiFi network on Thursday 6 February. To minimise disruption this will be done outside of core office hours between 7.00am and 8.00am.

During this time there will be a short but widespread outage to the WiFi network lasting approximately 5-10 minutes.


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Archived: Windows 7: Restart Your Computer Pop up Message

Last Updated: 19 February 2020 at 9:10 am

If you are using a computer that is running on Windows 7 then  you may receive a pop up message on your desktop over the next couple of days asking you to restart your computer. Restarting your computer will ensure that the latest update to Windows 7 is correctly installed on your device.


If you receive the pop up message and click Yes your computer will restart straight away. If you click No, then you will continue to receive the pop up reminder each day until you have restarted your computer and the update is successfully installed.


Please ensure that you save any documents and files before restarting.

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Archived: Microsoft Teams Pilot – Unable to Connect

Last Updated: 4 February 2020 at 9:43 am

We are aware of an issue with Microsoft Teams.
Microsoft have confirmed the issue via their tweet here;

Will update this post once Microsoft have resolved the issue.

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Archived: WiFiGuest – Interrupted Service

Last Updated: 6 February 2020 at 9:09 am

We are currently experiencing intermittent issues with WiFiGuest where it won’t show the login page.
We are in contact with our suppliers Sky to restore the service to normal working order.
We will update this post with more information when we have it.

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