Service status Archived Status Issues

Recent Status Archive:

Archived: Pure unavailable

Last Updated: 11 October 2019 at 8:33 pm

We are aware of an issue affecting user access to Pure.

We are of the critical time of year for REF.

We are attempting to resolve the issue as quickly as possible.

IT Services

 


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Archived: Web Room Bookings Unavailable

Last Updated: 11 October 2019 at 9:02 am

We are currently aware of an issue which prevents access to the Web Room Bookings site.
Our technical team are investigating this as a priority.

Please accept our apologies for any inconvenience that may be caused.


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Archived: Web Room Bookings Unavailable

Last Updated: 9 October 2019 at 9:48 am

We are currently aware of an issue which prevents access to the Web Room Bookings site.
Our technical team are investigating this as a priority.

Please accept our apologies for any inconvenience that may be caused.


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We are currently aware of an issue which is preventing Enterprise Timetabler from loading for multiple users.
Our technical team are investigating this as a priority.

Please accept our apologies for any inconvenience that may be caused.


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Archived: Web Room Bookings Unavailable

Last Updated: 4 October 2019 at 10:27 am

We are currently aware of an issue which prevents access to the Web Room Bookings site.
Our technical team are investigating this as a priority.

Please accept our apologies for any inconvenience that may be caused.


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Archived: my.bham: services unavailable 4-7 October

Last Updated: 8 October 2019 at 8:03 am

Some student and staff online services – including Online Registration – are unavailable this weekend to allow for essential maintenance to be done.

This work is planned to take place from Friday 4 October, 2pm, until Monday 7 October, 7am.

The following services normally accessed through my.bham will be unavailable or may not display correctly during this work:

  • My records | student registration
  • My registered modules
  • My assessment feedback
  • My Absence Recording
  • Exam marks and progress decisions
  • Degree Congregations (invitation replies)
  • PGR Monthly Supervision Record – GRS2
  • BIRMS (administration)

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Archived: Core Systems: Taleo Recruitment Site Access Issues

Last Updated: 2 October 2019 at 9:26 am

We are currently aware of an issue with the Taleo Recruitment Site affecting hiring managers and internal applicants.
This is currently being investigated as a high priority.


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The online payment service for students at epay.bham.ac.uk is now operating normally and may be used to submit payments for Tuition and Accommodation fees.

If you attempted to pay using this service previously today (1st October) and you are unsure if your payment was successful, please confirm the status of your payment with Student Fees (accountsreceivable@contacts.bham.ac.uk) before re-submitting your payment.  If you have received an email confirming your payment then your previous attempt at payment was successful.


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Archived: Rights Management Service upgrade

Last Updated: 4 October 2019 at 9:19 am

We are upgrading the Rights Management Service (RMS) which members of the University use to protect documents or emails from being opened by anyone except the people authorised by the content owner. While we upgrade the service it will be unavailable, so anything protected using this method will be inaccessible and you will be unable to protect new content during the change.

The work will be carried out on Wednesday 2nd October 2019 between 12 noon and 5pm. 

This service is only available using Microsoft Office applications (e.g. Word, Outlook, Excel etc). If you currently use RMS and believe you think this change may cause problems during the time specified above then please contact the IT Service Desk for more information. Any updates regarding the change will be available via the Status Page.


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Archived: Wifi Upgrade – Staff House

Last Updated: 27 September 2019 at 8:53 am

Please note as part of the current WiFi upgrade programme Staff House will be cutover to our new service provider on Wednesday 25th September.

You may experience intermittent disruptions to your wireless connections during this time but your connection will automatically connect to the new service following the cutover.

If you have any issues connecting following this maintenance window please contact the Service Desk.

Many thanks,

IT Services Network Team


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