MobileIron

“Helping you work from anywhere, anytime, on any device”

We are pleased to inform you that IT Services is now ready to launch MobileIron, the new generation Enterprise Mobility Management (EMM) software. This new software will replace our current EEM, Good for Enterprise.

MobileIron brings together a combination of security and EMM tools, and is available for IOS and Android. This means we will be able to provide staff with secure and seamless access to University apps, email and Wi-Fi – from anywhere, anytime, and on any device. The following MobileIron apps will also be available for download:

  • Email+: An app that will provide Outlook functionality — replacing Good for Enterprise, which will no longer be available as of August 2017.
  • Mobile@Work: An app that will connect your device to the University network, providing you with easy access to your email and other work resources.
  • Docs@Work: An app that will enable you to easily access and edit email attachments. In a few months, you will also have access to University files and filestores.
  • Web@Work: An app that will provide a secure web browser, enabling you to access internal web resources quickly.
  • Apps@Work: An app that will give you access to all the MobileIron apps. In the future, you will also be able to access University apps.

How do I install MobileIron?
You can request MobileIron through the IT Service Desk Service Catalogue, selecting ‘Add Email to my mobile device’.

What if I need help?
You will be able to follow our ‘how-to’ guides. A set of Q&As is also available to ensure the process of installing the software is quick and easy. You can of course also contact the IT Service Desk by visiting www.itservicedesk.bham.ac.uk and on 0121 414 7171.

When will Good for Enterprise be switched off?
Good will be switched off in July 2017. To continue accessing your emails on your mobile device you will need to have moved to MobileIron before this point.

Questions?

For more information regarding MobileIron please read the IT Services knowledge base article: Introduction to MobileIron
If you have any questions, please contact the IT Service Desk on 0121 414 7171.

Box Office

The Box Office system is used by the Bramall Music Building, Sport and Winterbourne for the sale of event tickets, admissions and merchandise. The project has been led by Hospitality & Accommodaiton Services. The Service features a fully fledged ticketing and events management package with functionality capable of managing events ranging from lectures to classical concerts and sports events to general admission and merchandise sale. Multiple sales channels (online, over the phone, physical point of sale) allow the Box Office to sell to customers in a way suited to the customer.

Our initial product launch on 27th July 2016 will see online and phone sales Go Live for The Bramall music building events. Phone sales for The Sport Centre and Winterbourne will also Go-Live with upcoming web development to enable web sales for these and other venues. Box Office sales points in local venues which use the new service will also be deployed in the leadup to the new academic year.

If you would like more information about this service please contact:

Matt Young

m.j.young(at)bham.ac.uk

 

Staff Application Catalogue

Dear Colleague,

IT Services would like to bring to your attention an existing service available on your University Windows managed device; the University of Birmingham Application Catalogue.

This service allows you to quickly and simply install from a comprehensive list of common applications and software.

The Application Catalogue is immediately available from your University Windows managed device by using any one of the following methods:

  • Windows 7 –  Start menu > All Programs > Desktop Management > and click UoB – My Applications
  • Windows 8 & 10 – Type ‘My Applications’ in your device Start Menu or Search Box and click UoB – My Applications
  • Navigate to: ‘MyApplications.bham.ac.uk’ Using Internet Explorer or Mozilla Firefox (Chrome not currently supported)

If you have any issues using the Application Catalogue, please contact the IT Service Desk at itservicedesk.bham.ac.uk

New Guest WiFi service

WiFIGuest logo

 

IT Services is launching a new guest WiFi service called WiFiGuest. The service is primarily for visitors and guests of the university and is a self-registration system based upon SKY/Cloud. The service will be available across all University of Birmingham sites.

New IT Gateway service

IT Services has launched the Gateway as a new way for you to find information about the services we offer and to contact us. All the information you need is in one bright, simple website with links to Password Manager and the Status page.

As a student or member of staff, you will be able to login for more features.