Service status Service Status

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 Current Outages:

Windows 7 Update Issue

Updated: 20 Aug 2019 at 11:48am

We are still experiencing issues on certain Windows 7 devices across campus. This is a global Microsoft issue caused by a Microsoft update released last week and is affecting thousands of devices worldwide. At this time there is still no known solution, however, we can make devices usable again. We are currently working through the IT Service Desk calls to visit devices and implement a workaround as quickly as we can. We will update users once a permanent solution has been found.

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This morning IT Services have triggered an automatic password reset for all staff and student University accounts. It applies to all even if you have changed your password recently.  You will be required to update your password the next time you log in.

What you need to do:

  • Change your password when prompted (unless that’s already happened today)
  • Take steps to ensure that your new password is secure:
    • Pick a password with at least 12 characters and aim for a combination of upper and lower case, numbers and symbols.
    • Don’t use the same password for multiples sites or services.
    • Avoid using words with personal meaning, like family member names, favourite football team, your date of birth or address.
  • Once you have updated your account password, remember to log back in to all your University services with your new password.
  • Take the opportunity to make your life easier if you ever need to reset your University password and register for My Password now at my.password.bham.ac.uk
  • Update the password on devices that connect to WiFi (on your Mobile Phone/Laptop/Tablet)
  • If you have any questions or concerns please contact the IT Service Desk on 0121 414 7171.

 


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 Known Issues & Workarounds:

Remote Access VPN Client connection issues: Mac

Updated: 20 Aug 2019 at 12:04pm  

Mac Users: The VPN client initially available at New Core launch might be experiencing connection issues. This issue can be resolved by installing the updated version of the client. The file, Mac_RemoteAccessClient_190719.zip, is available at the bottom of the KB article below.

https://kb.bham.ac.uk/KB13508

If you have any issues please contact the IT Service Desk on 0121 414 7171 or visit us online at itservicedesk.bham.ac.uk


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MobileIron: Email+ Intermittent Issues

Updated: 13 Aug 2019 at 2:41pm

iOS Users: The majority of issues regarding MobileIron have now been fixed. If you are still experiencing issues after restarting the app, please retire MobileIron from your device and reinstall it (simply reinstalling the apps is not sufficient). To do so please follow the instructions at https://kb.bham.ac.uk/KB13420

After a few minutes you should see all the apps except the main MobileIron app disappear from you device. Once this has happened please restart your device, then press the main MobileIron app and go through the setup again.

Please be aware the Username the MobileIron app asks for is your University Email address.

Please accept all the Profile/Certificate pop ups once the setup begins and MobileIron should now work.

Android Users: We are investigating an issue with our supplier where the Email+ application will not sync emails, even after retiring and reinstalling the applications.

If you have any issues please contact the IT Service Desk on 0121 414 7171 or visit us online at itservicedesk.bham.ac.uk


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BOXI: Issues accessing reports in Chrome

Updated: 4 Jul 2019 at 9:22am

We have had reports of issues accessing BOXI reports via a newly released version of Chrome. If you are experiencing this issue with Chrome, please try Internet Explorer as an alternative whilst we look into the issue.


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 Scheduled Maintenance:

Intermittent Wi-Fi Connection

Updated: 20 Aug 2019 at 3:26pm | Maintenance Window: 21 Aug 2019 2:00pm to 23 Aug 2019 5:00pm

In preparation for the new term essential wireless maintenance is required on the Wi-Fi network.

This may result in intermittent disruptions to your wireless connections from 12pm on Wednesday 21st August and Thursday 22nd August. If you have any problems connecting Sunday 25th August onwards please contact the IT Service Desk.

Many thanks for your patience during this work.

IT Services Network Team


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Public Folders: Shared Calendars in Outlook/ Public Folders

Updated: 16 Aug 2019 at 9:08am | Maintenance Window: 12 Aug 2019 12:00am to 30 Aug 2019 12:00am

Calendars, contacts and email: public folder changes

As part of a planned email server refresh we are migrating all staff and post graduate researcher mailboxes onto new and upgraded servers. Before we begin these works, we have taken the opportunity to review all public folders, which include shared calendars, shared contacts and email.

During the review, we identified a need for a number of improvements and in order to carry out those works, we had to temporarily suspend access to some public folders.

How will this impact me?

Those public folders may not be accessible to the users who could previously access them. Users may find they are missing some calendars, contacts or email. If you or any of your colleagues can no longer access a public folder, please raise a call with IT Service Desk and provide the name of the public folder within the call.

The server migration process itself will be relatively seamless and happen in the background so it’s unlikely you’ll notice it happening. However, once your mailbox is migrated, you may be asked to restart your desktop Outlook client. The one thing that you will notice is that the web version of your mailbox, formerly Outlook Web App (OWA), is significantly modernised with many new features.

If you are using public folders for any purpose other than sharing calendars, this migration offers a good opportunity for IT Services to work with you to understand your needs and to determine if we can provide you with an improved service on our new Exchange Architecture.

Questions?

If you have any questions please contact the IT Service Desk on 0121 414 7171.


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Core Systems (Oracle Fusion)

Updated: 19 Aug 2019 at 1:58pm | Maintenance Window: 21 Aug 2019 5:00pm to 22 Aug 2019 7:00am  

Core Systems (Oracle Fusion)

 

The Core Systems Operational Team (CSOT) are performing routine System Maintenance on Oracle Fusion between 5.00pm Wednesday 21 August 2019 and 7.00am Thursday 22 August 2019.

 

Please logout from Oracle Fusion (Core Systems) before 5.00pm on Wednesday 21 August. You will be unable to login from 5.00pm until 7.00am on Thursday morning, and it is important that everyone is logged off during the maintenance period to ensure the work is a success.

 

What do I have to do?

  • Ensure you are logged out of Core Systems by 5.00pm on Wednesday 21 August.
  • Please do not start any long running operations/tasks before 5.00pm on Wednesday, unless you are sure they will complete in time.
  • Use the Service Status page for information and updates
  • Core System may be slower than normal when you initially use the system after the maintenance is complete which is normal.

 

If you experience an outage outside of the maintenance timeframe, please raise a call at the IT Service Desk.


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