Service status Service Status

If your issue is not listed, please raise a call via the Service Desk.

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To see archived issues (which have now been fixed) please click here.

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 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.

 Fixed:

You should now be able to connect to the University wireless network

Yesterday we experienced an issue with the University’s wireless network which resulted in staff and students being unable to connect to eduroam and UOBWiFi. This issue has now been resolved and you should find that you are again able to access the WiFi across the University.

Ensuring that our staff and students remain online is a top priority for us in IT Services and we thank you for your patience while we investigated and fixed this issue.


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BEAR Services: Issues with services

All services are now available, please log a call with the IT serviceDesk if you’re still experiencing issues.

We apologise for any inconvenience this may cause.

ARC Team


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 Known Issues & Workarounds:

Microsoft Outlook – Unable to connect

Updated: 9 Nov 2018 at 3:57pm

We are aware of the issues affecting Outlook for multiple users across campus. This is affecting all variants of Outlook for Windows (2010/2013/2016).

There are some steps you can follow to attempt to resolve this issue.

  • Outlook opens then to go the ‘Send/Receive’ tab and click on Update folders. This should force Outlook to connect. It may disconnect again immediately after, but after a couple of restarts should start working normally.
  • For Outlook 2010-2013, follow the instructions on KB11899 to manually set the advanced connection settings
  • If this doesn’t work or if Outlook doesn’t open you will need to rebuild your Outlook profile. This will enable Outlook to fetch the correct settings from the server and allow you to reconnect to your email account. To do this, follow the instructions listed at https://kb.bham.ac.uk/KB12929

If neither of these solutions fix your issue, you can continue to access your email at https://mail.bham.ac.uk, and please contact the IT Service Desk so we can assist you in regaining access to your email account via Outlook.

 


Workaround - Microsoft Outlook – Unable to connect

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Users who have upgraded to the Windows 10 October 2018 update are currently unable to use the University split-tunnel VPN.

As a workaround, Users can enable the full tunnel which will route all traffic via the VPN, rather than just University traffic. You can do this by ticking ‘All Internet Activity’ on the login page.

Our supplier are currently waiting for Microsoft to provide a fix for this issue.

 


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macOS: Release of 10.14 (Mojave)

Updated: 23 Oct 2018 at 5:09pm  

Apple recently released the latest version of macOS, version 10.14 (Mojave).

IT Services are currently recommending users do not upgrade at this time. Whenever a new version of macOS is released we usually advise to wait a few weeks for any initial bugfixes to be released, and to give us time to test University software with the new version.

We have noticed that the SafeQ managed print software will stop functioning after an upgrade to macOS 10.14. If you have already upgraded, please follow the instructions at the bottom of KB13216 in order to restore your ability to print.

Regards,

IT Services


Workaround - macOS: Release of 10.14 (Mojave)

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 Scheduled Maintenance:

Verify: planned maintenance

Updated: 15 Nov 2018 at 2:24pm | Maintenance Window: 14 Nov 2018 9:00am to 16 Nov 2018 5:00pm

Essential maintenance work is being carried out on Verify (Digital Certificates) between Wednesday 14 November 9am and Friday 16 November 5pm.

User accounts will be available to view, but the system may run slower than normal.

We apologise for any inconvenience this may cause.


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