Service status Service Status

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The country flags indicate the campus affected by an issue, Birmingham or Dubai


 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.

 Known Issues & Workarounds:

Users who have upgraded to the Windows 10 October 2018 update are currently unable to use the University split-tunnel VPN.

As a workaround, Users can enable the full tunnel which will route all traffic via the VPN, rather than just University traffic. You can do this by ticking ‘All Internet Activity’ on the login page.

Our supplier are currently waiting for Microsoft to provide a fix for this issue.


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macOS: Release of 10.14 (Mojave)

Updated: 28 Sep 2018 at 11:59am  

Apple recently released the latest version of macOS, version 10.14 (Mojave).

IT Services are currently recommending users do not upgrade at this time. Whenever a new version of macOS is released we usually advise to wait a few weeks for any initial bugfixes to be released, and to give us time to test University software with the new version.

We have noticed that the SafeQ managed print software will stop functioning after an upgrade to macOS 10.14. If you have already upgraded, please follow the instructions at the bottom of KB13273 in order to restore your ability to print.


IT Services

Workaround - macOS: Release of 10.14 (Mojave)

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 Scheduled Maintenance:

Dubai portal – planned testing may affect service speed

Updated: 18 Oct 2018 at 3:13pm | Maintenance Window: 19 Oct 2018 3:00pm to 19 Oct 2018 5:00pm  

As part of our process to improve the new portal service, we need to undertake testing on the Dubai portal and Beta portal on Friday 19 October between 3-5pm GMT. During this testing period, the Dubai and Beta portal might be slow to respond.

If service is affected, you can directly access your services via:

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