Service status Service Status

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 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.


Issues with Contensis

Last Updated: 21 March 2018 at 11:37 am

Contensis is currently unavailable for editing. Users trying to login are redirected to the status page. We have identified the problem and are working with the vendor to resolve it as quickly as possible.

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BIRMS Unavailable

Last Updated: 20 March 2018 at 4:45 pm

BIRMS is currently experiencing some issues and is unavailable.
We are looking into this and hope to restore access to the service shortly.

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Network Outage within Staff House

Last Updated: 21 March 2018 at 9:42 am

There is currently an issue with the Wired Network Service within Staff House resulting in a loss of access to the University Network and Internet.

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 Known Issues & Workarounds:

Guild of Students Phoneline Changes

Last Updated: 13 March 2018 at 3:40 pm

The phone lines in the Guild of Students will shortly be coming under the remit of the University Telecoms Team meaning there will be updates to phone numbers for the various Guild of Students departments. While this takes place there may be periods of downtime for the Guild of Students phone systems.


The following numbers are now fully functional;

Reception – 0121 415 9990
Volunteering – 0121 415 8985
Jobs – 0121 415 8960
Advice – 0121 415 8965


Further updates to Guild of Students telephone numbers will be put in place over the coming days. A full list will be made available here once the work is complete.

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This part of the application is now fixed for Android users and an update will be pushed out for Apple versions in the near future pending an update on the app store.

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As this is an intermittent fault, please wait a minute and try going to the URL again.

Apologies for any inconvenience.

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There is an ongoing issue with accessing the external website via aliases (A shortened link to a specific site).
When a webpage is setup with an alias currently, there can be an issue with it giving an error 404 (Page not found)

We are investigating this with the vendor and will update this page when we have more information.

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 Scheduled Maintenance:

Managed Print Service will be unavailable – 23 to 24 March

Last Updated: 21 March 2018 at 2:02 pm | Maintenance Window: Friday 23 March - 18:30 to Saturday 24 March - 12:00

Due to essential maintenance work being carried out – the University’s Managed Print Service will be unavailable from Friday 23 March – 18:00 to Saturday 24 March – 12:00


During this time you will not be able to use the Managed Print Service. IT Services apologise for any inconvenience.

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BEAR Service Outage/Disruption for Essential Data Centre Maintenance

Last Updated: 9 March 2018 at 9:48 am | Maintenance Window: 12/04/2018 - 08:00 to 16/04/2018 - 12:00

IT Services with Estates engineers will be carrying out essential maintenance to the power supplies to the University’s primary Data Centre during the second weekend in April which will entail a total power down of the centre. Additionally, they will carry out the annual fire systems testing postponed from December (which also requires most of the equipment to be shutdown). Inevitably, this means disruption to BEAR service for researchers.

At the same time, the Research Computing Team will take this opportunity to carry out a set of updates and fixes to the BEAR infrastructure. This will extend the outage by roughly 24 hours as this process will begin on Thursday 12th. While we know any downtime is inconvenient, we can assure you that it is all vital to the long-term health and availability of our services.

Please note particularly that this work is in addition to the migration to the new research data centre set for May (more details to follow).

Details of Services Affected [April 12th – April 16th 2018]

Some of our services are already resilient so the Research Data Store, CaStLeS (replicated) Storage and BEAR DataShare will continue to operate uninterrupted, running on the replicated copy in our secondary data centre throughout this period.

There will be no BlueBEAR HPC or BEARCloud/CaStLeS (VM) services available from 3pm on Thursday 12th April. We expect normal service to be resumed by noon on Monday, 16th April.

While the systems are out of action, we will be:

  • upgrading the code on the Research Data Network – there will be some periods of no connectivity for RDN attached devices (some sequencers/mass specs, electron microscopes etc.) Note this is not the normal campus network and affects a very small number of specialist installations
  • rebooting the switches located in the secondary data centre in order to pick up the changes to the RDN. This will cause a brief period when access to RDS and DataShare will be lost temporarily. This is expected to be no more than 15 mins.
  • making some small changes that are essential preparation for the migration to the new £5.4M research data centre.
  • completing the move of BEAR user home directories to new storage. As a result of this, it’s possible that some batch jobs, submitted before the maintenance window, will fail. All data currently in your home directory will remain available for some time after the changeover, but the path to $HOME will change. You will need to ensure that you migrate any data you wish to keep from your old user home-directory to either the new location or to an RDS project. (We sent notifications about this last year but the implementation has been delayed.) We will send more detailed information in March about the work and what you need to do, in preparation for the changes we will make during the outage.

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BEAR migration ****Extended Service Impacts for BEAR****

Last Updated: 9 March 2018 at 9:47 am | Maintenance Window: 17/05/2018 - 08:00 to 26/04/2018 - 10:00

Summary of BEAR Services affected

  • BlueBEAR HPC  : Reduced service
  • BEAR Cloud ( VM ) : No service
  • CaStLeS compute ( VM  and Batch) : No service
  • CaStLeS unreplicated storage : No service
  • BEAR GitLab : No service

Detail of BEAR migration

Just a ‘heads-up’ about the forthcoming migration of BEAR infrastructure from Elms Road into the brand new and dedicated research data centre.

As most of you will know, following the boost of £2M for life sciences to add to the regular funding for BEAR compute and storage (almost £1M p.a.), the University also committed to build a new and highly efficient data centre, dedicated to supporting research. I’m delighted to report this facility will be ready for service in May this year. It will provide much needed added capacity, with radically reduced operational overheads and added redundancy to improve the availability of services.

As we mentioned at the recent BEAR User Forum, the process of migrating will mean some disruption to services. The removal process will begin on 17th May as we start taking the infrastructure apart in preparation for the move of about 10 tonnes of kit and thousands of cables. The Advanced Research Computing (ARC) Team will be working with a set of external engineers to ensure this goes according to plan with the aim of returning BEAR services to normal by 26th May.

BlueBEAR will be available but will be offering a much reduced service during this time, relying on the older generation of air-cooled nodes whilst the water-cooled infrastructure is disassembled and rebuilt (mostly in its new home). This also means research groups who have bought resources recently will only have access to the limited/general service or their old nodes for the duration of the move. Similarly, BEAR Cloud, including CaStLeS will be unavailable throughout.

Regrettably, this is unavoidable given both the scale and complexity of the undertaking but is something that we would not expect to experience again for a decade or more and represents a major investment in the future of computational power for research.

See the BEAR Blog for the latest news and this linked article for the impact on specific services.

We will be posting reports on the BEAR Blog, Twitter (@uob_rescomp) and adding detail as the project progresses over the next 3 months. We will also be circulating emails to all users of our services.

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 Recent Service Changes:

Software Sales: Adobe Professional Update

Last Updated: 23 November 2017 at 12:55 pm

Adobe Professional 9, 10 and 11 ( IX, X and XI) End of Life 
Adobe Professional 9, 10 and 11 are now out of Support from Adobe.
This means that security patches/updates are no longer released, leaving the software vulnerable to Security Threats. Therefore out dated copies of Adobe now need to be replaced.
Please raise an incident at the Service Desk for a quote for the latest version – Adobe Professional DC2017

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