Service status Service Status

If your issue is not listed, please raise a call via the Service Desk.

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To see archived issues, which have now been fixed, please click here.

 

 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.

 Known Issues & Workarounds:

my.bham: uPortal error when logging in.

Last Updated: 20 March 2017 at 11:44 am

IT Services are currently investigating an issue that occurs with recent editions of Google Chrome and (to a lesser extent) Mozilla Firefox.

If you are affected by this uPortal error, you can attempt to fix it by clearing your browser cache and trying again. If this is not successful using Internet Explorer or Safari should allow you to login successfully.

You can also access some services that are available via my.bham directly. See the following page for more information:

https://intranet.birmingham.ac.uk/direct-access


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WiFi: MacBook connectivity issue

Last Updated: 14 March 2017 at 9:15 am

Due to our ongoing issue with the WiFi on campus, many users may find that their Mac computers are not connecting to Eduroam or UoBwifi. IT Services apologises for the inconvenience and are working on a fix for this issue.

In this case please get in touch with the IT Service Desk and we will do our best to provision a connection for you.

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Update 20/02/2017

We are still investigating the issue affecting Mac Devices. There is currently no ETA in place but we hope to have it resolved sooner rather than later.

We apologise for the continued interruption of service.


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Student Printing: Print Release

Last Updated: 14 March 2017 at 9:15 am

We are currently aware of two issues with the chargeable printing system for students:

For some machines, the campus print release printer will not appear at all.

As a workaround, run CMD on the PC you are using, and run the following command:

gpupdate /force

This will update the machine and should make the printer appear again (note: you may have to attempt this a couple of times).


Due to recent updates, Adobe is not always able to detect Campus Print Release.

In order to print PDF files, please follow these workarounds:

right click on the document->hover over Open With->two options:

->1. click on Tex works (just a different PDF viewer)-> click File-> click Print-> select Campus Print Release

->2. click Word-> click OK on pop-up-> click File->click print->click enable printing->under Printer select Campus Print Release

We are working to fix this issue as soon as possible.


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 Scheduled Maintenance:

Maintenance: vCloud Upgrade

Last Updated: 22 March 2017 at 9:31 am | Maintenance Window: 22/03/17 10:00- 22/03/17 18:00

As part of ongoing maintenance and improvement of services there will be an upgrade to the vCloud Service from v5.7.6 to v5.7.8. The upgrade is primarily to secure latest vulnerabilities detected during a routine scan of the service, please see Change Ref: CHG43004.

The planned maintenance will be carried out on Wednesday 22nd March 2017 between the hours of 10:00 and 18:00. The vCloud service Portal (https://vcloud.bham.ac.uk) will be down during this time. Services that are located on the virtual infrastructure will remain up at all times and will be accessible through your remote access method (RDP for Windows/SSH for Linux).


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