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Updated: 23 Sep 2020 at 4:07pm
We are aware of a problem with the MyUoB site and mobile app not displaying timetables, modules and other content including email.
We have identified the issue and are working with our supplier to resolve the problem as quickly as possible. For more information see their status page at https://status.myday.cloud/
In the meantime, you can still access sites and services directly through links available at the below page https://intranet.birmingham.ac.uk/digital-services
Whilst the MyUoB app is not available, students can access their timetables by logging into https://my.bham.ac.uk, selecting my.timetables, then picking ‘Alternative login to student timetables’.
Updated: 17 Sep 2020 at 10:37am
IT Service Desk opening hours are currently Monday-Friday between 09:00-17:00.
Live Chat support is available on the IT Service Desk site at itservicedesk.bham.ac.uk. Just log in and the Live Chat option is on the main homepage.
You can log a ticket with us using the Report a Fault form at itservicedesk.bham.ac.uk at any time of the day, even if you can’t log in.
Phone support is 09:00-12:00 & 14:00-17:00, so please call the Service Desk only when it’s an emergency.
Our team are working hard to support the University community during this period. Please help us by being patient, and remembering to check our working from home guidance https://kb.bham.ac.uk/KB14867 before logging a ticket.
Updated: 23 Sep 2020 at 3:38pm
A few issues on a specific Server and with SharePoint Templates were identified at the start of this week. These were affecting a few users that were being directed to one of four servers, mainly those staff members working on campus outside of the VPN.
We believe this issue is now resolved however if you still see errors you might running a cached version on your browser.
If you still experience issues with odd formatting on your SharePoint site please follow the below steps to rectify this:
1. Ensure you close down the site and browser that is erroring
2. Load the site back up again and if you still see the issue press a combination of keys Ctrl and F5 together (you should see your browser refresh and the issue disappear)
If after applying the above fix you still have issues please raise a service desk call
Updated: 21 Sep 2020 at 4:45pm
IT Services are currently investigating an issue with our web single sign-on service (Shibboleth) affecting users who are logging in with Safari on an Apple device.
There are some troubleshooting steps you can follow at the bottom of https://kb.bham.ac.uk/KB15110, however we are liasing with our supplier about this issue to find a permanent fix.
If the troubleshooting steps do not fix the issue for you then you’ll need to use another browser such as Firefox, Chrome, or Microsoft Edge on your MacOS device. iOS/iPadOS users unfortunately won’t be able to do this due to limitations on those operating systems.
Workaround - Single Sign-On: Stale Request Error
Updated: 13 Aug 2020 at 12:10pm
Our Remote Access Service allows you to access your University files and data wherever you are. The service can be accessed on any computer running Windows, macOS or Linux.
**Make sure that you are registered for Remote Access Service in advance**
For off-campus access, you will also require a smartphone that has a Two-Factor-Authentication (2FA) application installed such as Google Authenticator or Microsoft Authenticator.
Information and guidance about working remotely from home is available at KB14867.
For other related issues, please make sure you have read the latest University Coronavirus FAQs available at https://www.birmingham.ac.uk/coronavirus/index.aspx
Updated: 18 Sep 2020 at 8:53am
We have recently upgraded our web single sign-on service (Shibboleth) to integrate with Microsoft 365, so there is a change to how you login to services that use it such as Canvas, Findit@Bham, New Core, and others.
You will see a new login screen, and instead of using your username you will need to use your full University of Birmingham e-mail address. Additionally, if you are an external user who has a canvas-only account these have be logged in as shown below.
Here are examples of the login format:
Canvas-Only (iVLE): firstname.lastname@example.org
Updated: 8 Sep 2020 at 9:11am
To improve University cybersecurity, IT Services has made an important change to the remote desktop service. If you use remote desktop to connect to a device on campus, it will no longer work unless you connect using the Virtual Private Network (VPN).
This change does not apply to users using the remote desktop available via the remote access website.
You can find out how to use the VPN at our IT Knowledge Base article KB13628.
If you use the remote desktop service to access dedicated research equipment and experience any problems doing so using VPN, please contact your local College IT Manager. If you are unsure who that is, please log a call with the IT Service Desk who will put you in contact.
If you experience any other related problems, please contact the Service Desk.