Service status Service Status

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The country flags indicate the campus affected by an issue, Birmingham or Dubai

 

 Current Outages:

UBIRA eTheses and eData: websites down

Updated: 17 Sep 2021 at 4:19pm Birmingham Affected

We are currently investigating the following websites that are not responding:

etheses.bham.ac.uk
edata.bham.ac.uk

We apologise for any inconvenience caused and will post another update as soon as we know more.

Thank you for your patience


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Cards Online – Gallagher System Issues

Updated: 17 Sep 2021 at 3:45pm Birmingham Affected Dubai Affected

Good afternoon,

We are continuing to investigate the issue with updates to the Gallagher system which is affecting access to University facilities for returning students.

We’ve identified the root cause and are working to implement a temporary fix while we develop a permanent resolution

We apologise for the inconvenience and thank you for your patience.


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 Scheduled Maintenance:

Direct Applications (SITS): unavailable 23-25 September

Updated: 14 Sep 2021 at 4:46pm | Maintenance Window: 23 Sep 2021 2:00pm to 25 Sep 2021 5:00pm Birmingham Affected Dubai Affected

Prospective students will not be able to complete direct applications via our website course pages between 23-25 September. This is to allow planned system improvements to be made to our SITS admissions system.

This maintenance will start on Thursday 23 September 2pm and is due to be completed by Saturday 25 September 5pm.


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Core Systems Maintenance

Updated: 15 Sep 2021 at 9:20am | Maintenance Window: 17 Sep 2021 5:00pm to 20 Sep 2021 9:00am Birmingham Affected Dubai Affected

The Core Systems Optimisation Team (CSOT) are performing routine System Upgrade on Oracle Fusion.

This will take place between 5.00pm Friday 17th September 2021 and 9.00am Monday 20 September 2021.

You will be unable to login from 5.00pm Friday until 8.00am on Monday morning, and it is important that everyone is logged off during the maintenance period to ensure the work is a success.

What do I have to do?

  • Ensure you are logged out of Fusion by 5.00pm on Friday
  • Please do not start any long running operations/tasks before 5.00pm on Monday, unless you are sure they will complete in time.
  • Use the Service Status page for information and updates
  • Fusion may be slower than normal when you initially use the system after the maintenance is complete which is normal.
  • Integrations will be paused from 5:00pm Friday – 8:00am Monday. You may not see data within some systems until Tuesday.

If you experience an outage outside of the maintenance timeframe, please raise a call at the IT Service Desk.


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 Recent Service Changes:

my.bham portal closed 15 July

Updated: 4 Aug 2021 at 1:28pm Birmingham Affected

In order to increase University efficiency and simplify access to our digital services we closed the my.bham portal for staff and students on Thursday 15 July.

The license for the current portal platform expired at the end of July and access to the majority of the digital services available through the Portal has now been moved to the University intranet. These are available via the Digital Services pages: Digital services for staff and Digital services for students.

Anyone attempting to access the my.bham Portal from the 15 July onwards will be redirected to these pages.

Some services such as past exam papers and exam timetables also ended on 15 July. New solutions to replace these services are being developed by the University.


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After  7 July, you will no longer be able to connect to the Edgbaston and Selly Oak campus WiFi service through the old UoBWiFi wireless network as we are switching this network off.

 

To connect to the campus WiFi on your mobile, tablet or laptop you must use the University’s eduroam wireless network and sign in with your University email address and password.

 

You can find information and guidance about how to connect to eduroam in our Knowledge Base article KB10370

 


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