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 Current Outages:

Staff and Student Gateway: Access Issues

Updated: 17 May 2021 at 12:20pm Birmingham Affected

We are still investigating the issue which is causing some of our users to get errors when trying to log in to applications via the staff and student gateways.

Because the issue is intermittent if you keep trying you should eventually be able to gain access.

Members of staff can also alternatively access BIRMS via my.bham portal (my.bham.ac.uk).

We apologise for the disruption, and hope to have this fixed as soon as possible.


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BlueBEAR: POWER9 nodes unavailable

Updated: 7 May 2021 at 11:35am Birmingham Affected Dubai Affected

The POWER9 nodes on BlueBEAR are currently unavailable due to a kernel bug causing nodes to hang. We are awaiting a software update to fix this issue.

The bug fix is currently targeted for Redhat Enterprise Linux 8.4, which is due to be released in the next few weeks, but will not have support for our filesystem (Spectrum Scale) initially.


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 Known Issues & Workarounds:

BlueBEAR: issue with ABAQUS

Updated: 10 May 2021 at 1:07pm Birmingham Affected Dubai Affected

Update 19/04/21 12:07

We now have a workaround to the ABAQUS issue (described below), if you are affected by the ABAQUS problem we can provide details and support if you log a ticket here: https://intranet.birmingham.ac.uk/bear/sd/help-with-bear-compute

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Since the BEAR systems work last week, we have experienced some licence issues and these have now been fixed.

We are now aware of an issue with using ABAQUS on BlueBEAR. This is currently being investigated and further updates will be provided in due course.

There have been some changes to applications available on BlueBEAR – please see https://intranet.birmingham.ac.uk/bear/2020-os-upgrade for more details about these.

Apologies for any inconvenience caused.


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 Scheduled Maintenance:

Student Help and Verint: Maintenance

Updated: 14 May 2021 at 4:58pm | Maintenance Window: 19 May 2021 11:00pm to 20 May 2021 4:00am

The Student Help site (studenthelp.bham.ac.uk) and the related Verint call logging system will be unavailable between 11:00 PM on the 19 May and 4:00 AM on the 20th May, whilst routine maintenance is carried out. Access away from these times should continue, as expected.


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Exchange Email Servers: Scheduled Updates

Updated: 13 May 2021 at 12:21pm | Maintenance Window: 17 May 2021 8:00am to 21 May 2021 5:00pm Birmingham Affected

We are performing scheduled maintenance on the Exchange Servers the week commencing the 17th of May for the full week. This means there may be some delays in sending and receiving emails. If you do receive any errors then please try enabling Cached Exchange Mode using the guide in the link below and if you have any further issues please contact the IT Service Desk:

https://kb.bham.ac.uk/KB11723


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Network Maintenance – 18th May

Updated: 11 May 2021 at 11:58am | Maintenance Window: 18 May 2021 9:00am to 18 May 2021 12:00pm Birmingham Affected Dubai Affected

From 09:00 on Tuesday 18th May, IT Services will be carrying out an upgrade to some network hardware.

This hardware is responsible for delivering many of the University’s services.

The service will be considered at risk during this period but we don’t expect there to be any disruption or degradation to services.


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