Service status Service Status

If your issue is not listed, please raise a call via the Service Desk.

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To see archived issues, which have now been fixed, please click here.


 Current Outages:

Managed Print Service Unavailable : Unknown Error given

Last Updated: 22 September 2017 at 3:34 pm

We are currently experiencing an issue with the Manage Print Service, where it gives the error message “Unknown Error”.

We are currently investigating the issue.

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Phishing Email: Containing Malicious Attachment

Last Updated: 20 September 2017 at 12:23 pm

Please be warned that there is a phishing email being circulated to both staff and student email addresses.

The email subject contains: FAX message, and includes an attached word document. If this document is opened it will infect your machine.

Contact the IT Service Desk immediately if you have opened the attached word document, otherwise please delete the email.


Update: 12:15pm 20th Sept

The IT Service Desk are still receiving an extremely high volume of calls related to this threat. We apologise in advance for the long wait times across our contact points.

IT Services have implemented some countermeasures to restrict the spread of the infection. Additional, McAfee Antivirus on-campus will now detect and remove the infected document when attempting to open it. If you have already opened the document and McAfee did not alert you about it, or you are unsure, please still contact the IT Service Desk. If upon opening the document for the first time you were told McAfee detected a virus and deleted it then no further action is required on your part.

We would like to take this opportunity to remind all staff that they should remain vigilant and be on the lookout for suspicious emails of this type. For more information on this specific threat please visit

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 Known Issues & Workarounds:

As we are all aware, malicious email attachments have affected certain user accounts:

To reassure staff wishing to use Panopto lecture recording from Monday, should you have residual issues logging in, the Service Desk are on hand to reactivate accounts. In the event that staff are still experiencing issues in teaching spaces, TAMU can provide alternate means of accessing Panopto. The team can be contacted on 43322 and they aim to respond to these issues within 10 minutes.

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College of Engineering and Physical Sciences: File Services

Last Updated: 31 August 2017 at 1:25 pm

IT Services are aware of an ongoing fault with the College of Engineering and Physical Sciences file service which has been raised with the vendor.

Please report any issues to the service desk, and the IT team will be able to assist.


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 Scheduled Maintenance:

Coda Year End Process

Last Updated: 22 September 2017 at 9:21 am | Maintenance Window: 22/09/2017 - 16:30 to 25/09/2017 - 9:00

CODA Financials will be unavailable from 4:30pm on Friday 22nd September, pending the Year End process being run over the weekend. During this time the following services will be unavailable:

Account Code checking in Proactis

Scheduled reporting from CODA in BOXI will also not be available during this period.

All systems should be available normally from 9am on Monday morning (25th).

Please note that any services that feed data into CODA (eg Banner charges, Online Payments) may not be up to date on Monday morning but will catch up during the day.

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 Recent Service Changes:

Maple: Licensing Change

Last Updated: 15 September 2017 at 3:45 pm

The supported versions of Maple will be changing on Weds 20th Sept.

After this change, Maple 18 licences will no longer be available from the Campus licence server and users of that version will need to migrate to a more recent version, i.e Maple 2017, Maple 2016, or Maple 2015. See the following links for more details:

Please note that Maple 2017 licenses will NOT be available until 10:00 on Weds 20th Sept so do not upgrade before that time.

Users of Maple 2015 & Maple 2016 will not be affected by this change.

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Student Email: Office 365 Login Change

Last Updated: 15 September 2017 at 3:43 pm

On Thursday 7th September IT Services made some changes to the way our users login to Office 365.

Current Students

Students can login to their email using either the UG/PGT Email link on my.bham, or by visiting See below for information about the new login experience.

Alumni Email

Alumni email users can login directly to their email at See below for more information about the new login experience.

Due to the transition, some Alumni email users may require a password reset. If this is the case please contact the IT Service Desk who will be able to assist you.

New Login Page

As described above, there is a new login page which users will see when attempting to login.

Note: If you still see the old ‘Powered by IAM Cloud’ login page, you may need to clear your browser cache and restart it in order to see the correct page.

Users will initially see the login page. If you are an Alumni user click on the ‘Looking for Alumni Email?’ link to go to the Alumni login page.


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Good for Enterprise: System Shutdown

Last Updated: 10 August 2017 at 2:07 pm

The Good for Enterprise secure email service run by the University will be shut down on the morning of 11th August, 2017.

All existing Good for Enterprise users will have been emailed over the past few months with information regarding migration to our new solution, MobileIron.

For more information on MobileIron please click here.

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New BlueBEAR HPC Cluster

Last Updated: 14 June 2017 at 12:18 pm

A new NeXtScale-based version of BlueBEAR is now live.

The new cluster has a number of notable features, including more cores and memory per node, larger ‘large’ memory nodes and a new automated workload manager along with some tweaks to the way the resource is shared.

The underlying principles remain the same but we are expecting to see benefits, particularly to the throughput of the high number of short running or single core jobs resulting from the removal of the limitation that only a single user can have access to a node.

For more information please see

If you do get issues then please log a call via the IT ServiceDesk.

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