Service status Service Status

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 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.

 Fixed:

Mobile Print: Unable to Upload Documents

Updated: 14 Feb 2019 at 4:36pm

We are currently investigating, as a high priority, a technical issue with the Managed Print system.

This may prevent staff and students from printing using the Mobile Print system.
Printing from networked computers is not affected.


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 Known Issues & Workarounds:

Microsoft Home Use Programme: Unavailable

Updated: 13 Feb 2019 at 9:11am  

The University’s subscription to the Microsoft Home Use Programme (that offers staff and students discounts when buying Office 2019 products) has been interrupted.  IT Services are working with Microsoft to bring this service back as quickly as possible.

Staff and students can still access their free Office products from the Office 365 subscription by logging in with their work email & password to: https://office365.bham.ac.uk


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We have had reports from users of BEAR DataShare that the Client (software) is failing to sync on both Mac and Windows machines. The problem is resolved by upgrading to the latest version of the Client. We would therefore recommend everyone using the BEAR DataShare Client upgrades to the newest version (v11.7.754). You can check which version you are using by going to the Client window and clicking on ‘Preferences’ then navigate to the ‘General’ tab where the version number should be at the bottom.

To upgrade, please follow the instructions for installation on Windows or Mac:

Windows: https://intranet.birmingham.ac.uk/it/teams/infrastructure/research/bear/documents/public/BEAR-DataShare-Windows-Installation-Guide-v1.1.pdf

Mac: https://intranet.birmingham.ac.uk/it/teams/infrastructure/research/bear/documents/public/BEAR-DataShare-Mac-Installation-Guide-v1.1.pdf

If you have any problems upgrading the Client then please log a ticket via the Service Desk www.itservicedesk.bham.ac.uk


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macOS: Release of 10.14 (Mojave)

Updated: 1 Feb 2019 at 9:30am  

Apple recently released the latest version of macOS, version 10.14 (Mojave). The IT Service Desk have tested some common applications used by the University and found they work with no issue on this version of macOS.

However, we have noticed that the SafeQ managed print software will stop functioning after an upgrade to macOS 10.14. If you have already upgraded, please follow the instructions at the bottom of KB13216 in order to restore your ability to print.

If you do notice any issues with applications not working after an upgrade, please contact the IT Service Desk.

Regards,

IT Services


Workaround - macOS: Release of 10.14 (Mojave)

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 Scheduled Maintenance:

Essential Upgrade to Clarity PPM

Updated: 14 Feb 2019 at 8:34am | Maintenance Window: 14 Feb 2019 8:00am to 18 Feb 2019 8:00am  

The Clarity system is currently unavailable whilst an essential upgrade is carried out.

Clarity will be available again on Monday 18th February.


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