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Updated: 27 Sep 2021 at 6:46pm
Updated: 27 Sep 2021 at 9:18am
We are currently investigating reports of a service interruption with Verify and Digital Certificates meaning there may be a delay in accessing Verify letters.
We apologize for any inconvenience and will post another update as soon as we learn more.
Updated: 27 Sep 2021 at 4:47pm
The technical issue that was preventing students from viewing their timetables via the University’s MyUoB application has now been fixed.
The issue was due to a fault with our timetable servers which were not correctly updating and displaying live data. We have now refreshed the servers which has rectified the issue.
If you have any queries about the information that is displayed in your timetable, then please visit thetimetables FAQs on the student intranet for information on what to do next and who to contact in your School.
If you are still having technical issues which are preventing you from viewing your timetable then please don’t hesitate to contact us again withdetailed information (such as screen shots, error messages, or any troubleshooting steps you’ve taken) which will help us further diagnose your issue.
Updated: 27 Sep 2021 at 9:01am
We believe that the intermittent service connection issues we were experiencing last week with Zoom, are resolved. However, we are yet to fully confirm this and the issue remains our highest priority.
We worked with Zoom throughout the weekend to understand and fix the issue. They identified that any connection attempt would enter a ‘connection loop’. On Saturday, we were still experiencing this issue, however our team carried out extensive testing yesterday from both on and off campus using different devices.
We did not experience any further ongoing or serious connection issues through any of our tests yesterday or this morning, however until we receive confirmation from Zoom of what they have done, and that they consider this issue fully resolved, we continue to monitor the situation.
Whilst this issue appears resolved, until we receive confirmation from the engineers at Zoom, we remain on high alert and prefer that you have these details to hand.
If you do experience any service connection issues with Zoom, please record the session with Panopto. You may also use the full Panopto recorder to live stream the session at the same time as recording.
- Record the session using the Quick Start lecture capture from the Lectern PC. See HEFi guidance on starting quick start lecture capture.
- Record and live stream the session from the lectern PC. See HEFi guidance on Panopto Live Streaming. Tell your students via a Canvas Announcement that the Panopto live stream can be accessed via the module Canvas course Panopto folder link.
- Please let us know at your earliest convenience via the IT Service Portal that you have experienced connection problems with Zoom.