Service status Service Status

If your issue is not listed, please contact the Service Desk.

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The country flags indicate the campus affected by an issue, Birmingham or Dubai

 

 Current Outages:
The Direct Application Admissions system (SITS) is now available again after technical issues today. Prospective students should be able to apply for Postgraduate, Dubai and other non-UCAS courses again.
Our IT technicians are continuing to monitor the service closely and making further checks to make sure that the issues do not re-occur.

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We are currently investigating reports of a service interruption with Verify and Digital Certificates meaning there may be a delay in accessing Verify letters.

We apologize for any inconvenience and will post another update as soon as we learn more.


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 Fixed:

MyUoB- Various Issues

Updated: 27 Sep 2021 at 4:47pm Birmingham Affected

The technical issue that was preventing students from viewing their timetables via the University’s MyUoB application has now been fixed.

 

The issue was due to a fault with our timetable servers which were not correctly updating and displaying live data. We have now refreshed the servers which has rectified the issue.

If you have any queries about the information that is displayed in your timetable, then please visit thetimetables FAQs on the student intranet for information on what to do next and who to contact in your School.

If you are still having technical issues which are preventing you from viewing your timetable then please don’t hesitate to contact us again withdetailed information (such as screen shots, error messages, or any troubleshooting steps you’ve taken) which will help us further diagnose your issue.


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BIRMS technical issue – fixed

Updated: 27 Sep 2021 at 4:48pm Birmingham Affected

Staff users updating module registrations for students in BIRMS should find this service available normally.

IT technical teams have fixed a technical issue that affected this service last Friday.

 


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 Known Issues & Workarounds:

Zoom: Meeting connection issues

Updated: 27 Sep 2021 at 9:01am Birmingham Affected

We believe that the intermittent service connection issues we were experiencing last week with Zoom, are resolved. However, we are yet to fully confirm this and the issue remains our highest priority.

We worked with Zoom throughout the weekend to understand and fix the issue. They identified that any connection attempt would enter a ‘connection loop’. On Saturday, we were still experiencing this issue, however our team carried out extensive testing yesterday from both on and off campus using different devices.

We did not experience any further ongoing or serious connection issues through any of our tests yesterday or this morning, however until we receive confirmation from Zoom of what they have done, and that they consider this issue fully resolved, we continue to monitor the situation.

Workarounds

Whilst this issue appears resolved, until we receive confirmation from the engineers at Zoom, we remain on high alert and prefer that you have these details to hand.

If you do experience any service connection issues with Zoom, please record the session with Panopto. You may also use the full Panopto recorder to live stream the session at the same time as recording.

  1. Record the session using the Quick Start lecture capture from the Lectern PC. See HEFi guidance on starting quick start lecture capture.
  2. Record and live stream the session from the lectern PC. See HEFi guidance on Panopto Live Streaming. Tell your students via a Canvas Announcement that the Panopto live stream can be accessed via the module Canvas course Panopto folder link.
  3. Please let us know at your earliest convenience via the IT Service Portal that you have experienced connection problems with Zoom.

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 Scheduled Maintenance:

Exchange Email Updates

Updated: 27 Sep 2021 at 9:51am | Maintenance Window: 27 Sep 2021 10:00am to 1 Oct 2021 4:00pm Birmingham Affected

We will be updating the Exchange servers this week but there should be no impact to Email. If you have any problems, please contact the Service Desk.


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