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 Current Outages:

BlueBEAR: issue with ABAQUS

Updated: 19 Apr 2021 at 12:08pm Birmingham Affected Dubai Affected

Update 19/04/21 12:07

We now have a workaround to the ABAQUS issue (described below), if you are affected by the ABAQUS problem we can provide details and support if you log a ticket here: https://intranet.birmingham.ac.uk/bear/sd/help-with-bear-compute

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Since the BEAR systems work last week, we have experienced some licence issues and these have now been fixed.

We are now aware of an issue with using ABAQUS on BlueBEAR. This is currently being investigated and further updates will be provided in due course.

There have been some changes to applications available on BlueBEAR – please see https://intranet.birmingham.ac.uk/bear/2020-os-upgrade for more details about these.

Apologies for any inconvenience caused.

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 Fixed:

University Network: Various Services Affected

Updated: 19 Apr 2021 at 12:10pm Birmingham Affected

We can confirm that the issues experienced last week when attempting to access University Services are now fully resolved.

What happened?
On Friday morning, we realised that the issue which appeared resolved on Wednesday had recurred. The issue was related to network traffic that travels in and out of the University. Resulting in the following difficulties;
– Accessing University websites and services
– Accessing internet websites when working on-campus or if connected to the University VPN

Our engineers visited campus on Friday and were able to fix the issue by rebooting and replacing some equipment. The service has now been stable since Friday afternoon.

If you are still having issues now that we have resolved this, please contact the IT Service Desk.

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 Known Issues & Workarounds:

Remote Desktop for Mac: Errors when trying to connect

Updated: 15 Apr 2021 at 11:40am Birmingham Affected

We are aware of issues currently affecting the most recent update for Remote Desktop for Mac. Please read the guidance linked below, uninstall the current version and install the version linked in the article if you are experiencing any errors with the Remote Desktop for Mac.
https://kb.bham.ac.uk/KB15442

Please contact the IT Service Desk if you have any further issues or queries.

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 Scheduled Maintenance:

Student Help and Verint: Maintenance

Updated: 12 Apr 2021 at 1:51pm | Maintenance Window: 21 Apr 2021 11:00pm to 22 Apr 2021 4:00am

The Student Help site (studenthelp.bham.ac.uk) and the related Verint call logging system will be unavailable between 11:00 PM on the 21st April and 4:00 AM on the 22nd April, whilst routine maintenance is carried out. Access away from these times should continue, as expected.

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 Recent Service Changes:

Campus WiFi certificate update

Updated: 25 Feb 2021 at 3:46pm Birmingham Affected

We have recently updated the certificate used for our WiFi networks on campus. The certificate authenticates the connection between your device and the WiFi and encrypts it.

 

This may mean that if you haven’t been on campus for a while that the first time you try to connect your device to the eduroam WiFi you may be asked to verify the certificate to connect again. If you do see this message then it is safe to verify the certificate.

 

You can also download and use the setup tool at cat.eduroam.org if you need help configuring your device. Just click on download the eduroam installer, select University of Birmingham from the list and choose the device type you wish to install it on.

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