Service status Service Status

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 Current Outages:

We are currently experiencing login issues and degraded performance with You may not be able to login, and pages may timeout or take a long time to load.

Our team is currently working with the supplier to restore the service.

Thank you for your patience

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 Known Issues & Workarounds:

Users accessing Canvas and some other websites might be getting an error in their browser saying their connection is not private.

This is happening because these sites uses Let’s Encrypt certificates for secure HTTPS connections, and their old root certificate expired on 30th September 2021. This means if you’re using an older operating system or browser that doesn’t know about the new root certificate you will get the error.

To fix this issue, you’ll need to make sure you’ve updated your operating system or browser to the latest version(s). This website has more comprehensive details about the issue, but in short make sure you’re running at least the following, along with the latest version of whatever web browser you use:

  • Windows 7 or higher
  • macOS 10.12.1 or higher
  • Ubuntu 16.04 or higher
  • iOS 10 or higher
  • Android 7.1.1 or higher

Note that some of the operating systems listed above are older and now unsupported (for example, Windows 7), so although these will support the new certificate and allow you to access the site  you should update to the latest version you can (for example, macOS 11 or Windows 10).

For those of you using macOS, we’ve written some instructions in our Knowledge Base explaining how to upgrade, and what alternatives you can try if you can’t. See

Users on other older operating systems should try the latest version of Firefox available to them.

Many websites use Let’s Encrypt and so over time you will notice a number of other websites giving the same error message if you do not update your software. Having up to date and secure software is essential for keeping yourself safe online.

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 Scheduled Maintenance:

Student Gateway: short downtime 18-10-21

Updated: 15 Oct 2021 at 4:38pm | Maintenance Window: 18 Oct 2021 8:30am to 18 Oct 2021 8:40am Birmingham Affected Dubai Affected

The Student Gateway will be unavailable for a very short time of around 5 mins on Monday 18 October 2021, between 8.30-8.40am. This is to allow a small upgrade to be made.

Students wanting to access services such as Exam Marks, Module Registrations, GRS2, and Degree Congregation invitations are advised to avoid trying to login to the Student Gateway at this time.

This work does not affect the Staff Gateway.

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Core Systems Maintenance

Updated: 15 Oct 2021 at 12:14pm | Maintenance Window: 18 Oct 2021 10:00pm to 19 Oct 2021 2:00am Birmingham Affected Dubai Affected

The Core Systems Optimisation Team (CSOT) are performing routine System Upgrade on Taleo.

Tthis will take place between 22:00 pm Monday 18th Oct 2021 and 02:00 am Tuesday 19th Oct 2021.

You will be unable to login, and it is important that everyone is logged off during the maintenance period to ensure the work is a success.

If you experience an outage outside of the maintenance timeframe, please raise a call at the IT Service Desk.

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Network maintenance work

Updated: 13 Oct 2021 at 2:59pm | Maintenance Window: 19 Oct 2021 7:00am to 19 Oct 2021 8:00am Birmingham Affected

We are continuing to build strong foundations for our digital future by carrying out essential maintenance work on our network infrastructure.

On Tuesday, 19 October, we will be upgrading our internet links to the JANET high-speed internet network. We do not expect this work to impact University services but in order to minimise any potential risk the work will be done outside of core business hours between 7.00am and 8.00am.


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 Recent Service Changes:

In January 2019, Oracle changed the licensing of Java on computers which means the software is no longer free. Oracle Java is a software programming language and there are some applications and websites that will not work unless you have Java installed on your laptop or PC.


There are some University applications will still require Oracle Java to be installed in order to run and we have purchased licenses for those devices where we have identified this to be necessary. We have also identified a number of devices across the University where an unlicensed version of Oracle Java is installed but is not being used to run University applications. We will begin to remove the software from these devices so that the University does not incur any additional license fees.


How will this impact me?

Oracle Java will only be allowed to be installed on a device running the following software:


  • Mimsy
  • Oracle WCC/BOXI
  • JDeveloper/SQLDeveloper/SQLcl
  • Guild CCTV/Legacy Cisco Switches
  • AltaHR
  • RAS

If you do not use any of the following applications then Oracle Java will be removed from your device.


When is this change happening?

Unlicensed installations of Oracle Java will be removed from devices on Monday, 11 October from 8.00am.


What if I still need Java?

If you use another application that requires Java to run, and which is not listed above, then we have made a  free Open-Source version of the Java software available to download from the Software Centre. The software is called Eclipse Temurin JDK and JRE. You should check to see if your application will run under this Open Source version.


If you believe your application is licensed to install the Oracle version of Java then please complete  the request software form to ensure it doesn’t automatically get removed again. You will need to include the name of your PC or laptop. You can find instructions on how to find this information here. You’ll also need to provide necessary information to prove that the software is licensed for use to satisfy the request.



Further information about this Change can be found in or Knowledge Base article KB15793. If you have any further questions please contact the IT Service Desk.

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