Service status Service Status

If your issue is not listed, please raise a call via the Service Desk.

Having trouble viewing this page in Internet Explorer? Please see here.

To see archived issues (which have now been fixed) please click here.

The country flags indicate the campus affected by an issue, Birmingham or Dubai


 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.

 Known Issues & Workarounds:

Staff Account Lockouts

Updated: 13 Dec 2018 at 10:24am

Some staff members may be experiencing a temporary lockout on their account, this is due to an increase in unauthorised access attempts on UoB user accounts from outside of the University.

Our network security system is able to identify and deal with these incidents, however, as a result the system will lock some accounts for a short period of time to protect both the account and service.

We are working on a longer term solution that will minimise the disruption from these kind of security threats.

In the meantime, if your account is experiencing frequent lockouts we recommend using the My.Password website. If your account is locked you can then use the ‘unlock my account’ option to unlock your account. If you are unable to complete these actions for any reason please contact the IT Service Desk on 0121 414 7171.

Further updates on our progress with this issue will be provided here.

Link to this status message

Users who have upgraded to the Windows 10 October 2018 update are currently unable to use the University split-tunnel VPN.

As a workaround, Users can enable the full tunnel which will route all traffic via the VPN, rather than just University traffic. You can do this by ticking ‘All Internet Activity’ on the login page.

Our supplier are currently waiting for Microsoft to provide a fix for this issue.


Link to this status message

macOS: Release of 10.14 (Mojave)

Updated: 27 Nov 2018 at 9:13am  

Apple recently released the latest version of macOS, version 10.14 (Mojave). The IT Service Desk have tested some common applications used by the University and found they work with no issue on this version of macOS.

However, we have noticed that the SafeQ managed print software will stop functioning after an upgrade to macOS 10.14. If you have already upgraded, please follow the instructions at the bottom of KB13216 in order to restore your ability to print.

If you do notice any issues with applications not working after an upgrade, please contact the IT Service desk.


IT Services

Workaround - macOS: Release of 10.14 (Mojave)

Link to this status message

 Scheduled Maintenance:

Aston Web Firewall

Updated: 12 Dec 2018 at 11:46am | Maintenance Window: 18 Dec 2018 12:00pm to 18 Dec 2018 1:00pm

Essential maintenance work is being carried out on the Aston Web Firewall on Tuesday 18 December between 12.00 – 1.00 pm

You will experience a temporary outage to a number of IT services whilst the work is being carried out – unfortunately this is unavoidable. This loss of service will likely be between 12.00pm and 1.00pm. After this time we expect services to resume normally.

We apologise for any inconvenience this may cause.

Link to this status message

BEAR : All Services unavailable

Updated: 14 Dec 2018 at 2:24pm | Maintenance Window: 10 Jan 2019 12:00am to 10 Jan 2018 11:59pm  

BEAR SERVICES affected :

  • BlueBEAR
  • Castles Compute
  • Castles Storage
  • BEAR DataShare
  • BEAR Research Data Store
  • BEAR Archive ( formerly RDA )
  • BEAR Gitlab


The storage which supports all BEAR services is being renewed and upgraded after 4 years in service. The new hardware has been installed and is currently being tested in preparation for the migration of all RDS data over the Christmas vacation. This is a major task which we anticipate will take 2-3 weeks. The bulk of the data can be moved without disruption to service. However, in order to complete the transition and ensure the validity of all data, we will need a period where none of the storage is being accessed which means *no BEAR  (including CaStLeS) services will be available* for one day, currently scheduled for Thursday 10th January 2019. We will be working hard to make it happen on that date but please note there is a risk the day will need to be moved if progress is slower than anticipated. We will email a progress report before Christmas to keep you in the loop and on our return in the New Year.

It is important that we make this change to ensure the hardware remains reliable, that our suppliers will continue to support us and that we can provide more and more advanced storage to meet the demands of all researchers on campus. Where we can, we will always avoid disruption to service but, in this case, regrettably it is not possible.

We apologise for the inconvenience caused

ARC Team

Link to this status message

 Recent Service Changes:

Associates: New Core Cutover Deadline

Updated: 13 Dec 2018 at 1:53pm

Due to the cutover from AltaHR to New Core, new associate accounts will no longer be able to be created after Friday 14th December. Existing associates will also not be able to be updated during the AltaHR data freeze.

For more information, please see the New Core Communications page on the intranet (login required).


IT Services

Link to this status message