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 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.

 Fixed:

Staff: Account Access Issues

Updated: 3 Aug 2021 at 11:55am

We are aware that some staff members are currently experiencing difficulties when trying to access their University IT accounts.

These issues appear to only be affecting Contingent Worker account types.

For those affected who believe their access should continue, please raise this with your hiring manager. They will be able to submit a request with your department’s Contingent Access Worker Requester to re-enable your account.

We apologise for the inconvenience and we are further investigating the causes of this change.


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 Known Issues & Workarounds:

Alumni Account Creation

Updated: 4 Aug 2021 at 11:13am Birmingham Affected

IT Services are currently in the process of creating Alumni accounts for those students who have graduated this year.

There are a large number of accounts to create and setup, so if you can’t log in to your Alumni account yet please do not contact the IT Service desk. If you’re still unable to login after a few days, please contact us so we can check your account has been setup correctly.

Your Alumni account login ID will be the same as your student one, except the word ‘student’ will become ‘alumni’, for example ABC123@student.bham.ac.uk becomes ABC123@alumni.bham.ac.uk


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Issue with Microsoft print service

Updated: 2 Jul 2021 at 4:09pm Birmingham Affected

Microsoft are reporting that there is a serious security vulnerability with their Windows print service.

 

We have reviewed how we can best reduce the risk whilst still balancing essential printing needs at the University.

 

Our approach will be to disable the local print service on PCs and laptops across the University until a security patch is available from Microsoft.

 

This should not affect our Managed Print Service; however, it may prevent you printing to a locally attached printer.  If you are working from home there is a minimal risk that it will prevent you from printing on your home printer.

 

If you have an urgent printing requirement that you have tried and failed to print, please raise a call with the IT Service Desk and we will look to support you as best we can.


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Managed Print Access Issues

Updated: 2 Jul 2021 at 1:43pm Birmingham Affected

Some users are unable to login successfully to https://managedprint.bham.ac.uk:8443 . We’re looking into the issue and hope to have a resolution shortly.


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 Scheduled Maintenance:

Student Help and Verint: Maintenance

Updated: 4 Aug 2021 at 3:48pm | Maintenance Window: 18 Aug 2021 11:00pm to 19 Aug 2021 4:00am Birmingham Affected

The Student Help site (studenthelp.bham.ac.uk) and the related Verint call logging system will be unavailable between 11:00 PM on 18th August and 4:00 AM on 19th August, whilst routine maintenance is carried out. Access away from these times should continue, as expected.


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 Recent Service Changes:

my.bham portal closed 15 July

Updated: 4 Aug 2021 at 1:28pm Birmingham Affected

In order to increase University efficiency and simplify access to our digital services we closed the my.bham portal for staff and students on Thursday 15 July.

The license for the current portal platform expired at the end of July and access to the majority of the digital services available through the Portal has now been moved to the University intranet. These are available via the Digital Services pages: Digital services for staff and Digital services for students.

Anyone attempting to access the my.bham Portal from the 15 July onwards will be redirected to these pages.

Some services such as past exam papers and exam timetables also ended on 15 July. New solutions to replace these services are being developed by the University.


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After  7 July, you will no longer be able to connect to the Edgbaston and Selly Oak campus WiFi service through the old UoBWiFi wireless network as we are switching this network off.

 

To connect to the campus WiFi on your mobile, tablet or laptop you must use the University’s eduroam wireless network and sign in with your University email address and password.

 

You can find information and guidance about how to connect to eduroam in our Knowledge Base article KB10370

 


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BIRMS: how to access going forward

Updated: 7 Jul 2021 at 8:59am Birmingham Affected Dubai Affected

All BIRMS users should now access BIRMS via the Staff Gateway rather than via my.bham. This is now a long-term change. At the same time, users will need to access BOXI directly in order to run BIRMS reports. Users should have received full details of these user changes from the BIRMS team.

Please use the following links:

If working off-campus users will need to access the Staff Gateway via VPN or Remote Desktop.

This change is due to a technical issue that is preventing access to BIRMS via my.bham. As my.bham is due to end as a service before the end of July, this change was being planned already, but is being implemented a month early.


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