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 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.


Upgrade to the Citrix service

Updated: 2 Mar 2021 at 2:32pm Birmingham Affected

The work to upgrade our Citrix system has now been completed and you should be able to launch an application via the site.


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 Scheduled Maintenance:

Notice of maintenance work on Data Centre switches

Updated: 2 Mar 2021 at 3:10pm | Maintenance Window: 9 Mar 2021 7:30am to 9 Mar 2021 8:00am Birmingham Affected

There will be brief disruption to some services whilst we carry out important maintenance work


We are continuing to build the foundations for better IT by carrying out scheduled maintenance work on our Data Centre switches. Whilst the work is being carried out there will a very brief, controlled outage to some University services.


In order to minimise the disruption as much as possible we are proposing to carry out the work outside of core office and core teaching hours. The work will be carried out on Tuesday, 9 March between 7.30am and 8.00am.


Why are we carrying out this work now?
Data Centre switches are an important part of our network infrastructure. We have identified a pair of switches that have reached the end of their life cycle and are out of support and need to be replaced as soon as possible. New switches have already been installed are ready to use. The work carried out will be to migrate our network over from the old switches to the new ones.


How will this impact me?
During the migration there will be a brief but controlled outage to some University services. This outage should last no more than 2-3 minutes but during this time you will be unable to login in to your University account. Once the migration is completed you will be able to access your University account and other affected services as normal.

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Upgrade to ServiceNow effecting IT Service Portal, HR Service Portal, Worklink Service Portal and LRAT booking app and Room Guide

Updated: 18 Feb 2021 at 3:52pm | Maintenance Window: 5 Mar 2021 8:15pm to 6 Mar 2021 9:00am Birmingham Affected

We are installing the latest upgrade to ServiceNow on Friday evening.

The installation will begin at 8.15pm GMT on Friday, 5 March and will be completed by 9.00am GMT on Saturday, 6 March.

How does this affect me?

During this time you will not be able to use the IT Service Portal, HR Service Portal, Worklink Service Portal and LRAT booking app and Room Guide. You are advised to complete any work you are doing and log out of the system by 8.00pm, otherwise any changes you make may not be saved.

If you do need to report an issue during this period of downtime, please use the direct messaging service on the IT Service Desk Twitter account @UoB_ITServices and the team will get back to you during Office Hours on Monday 8 March.

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Remote Access Maintenance

Updated: 2 Mar 2021 at 4:35pm | Maintenance Window: 2 Mar 2021 6:00pm to 2 Mar 2021 7:00pm Birmingham Affected Dubai Affected

IT Services will be undertaking some maintenance work from 18:00 until 19:00 on Tuesday 2nd March.

During this period, new connections may fail to authenticte but the service will resume ASAP.

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 Recent Service Changes:

Campus WiFi certificate update

Updated: 25 Feb 2021 at 3:46pm Birmingham Affected

We have recently updated the certificate used for our WiFi networks on campus. The certificate authenticates the connection between your device and the WiFi and encrypts it.


This may mean that if you haven’t been on campus for a while that the first time you try to connect your device to the eduroam WiFi you may be asked to verify the certificate to connect again. If you do see this message then it is safe to verify the certificate.


You can also download and use the setup tool at if you need help configuring your device. Just click on download the eduroam installer, select University of Birmingham from the list and choose the device type you wish to install it on.

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New Staff & Student Gateway pages now live

Updated: 11 Feb 2021 at 10:12am Birmingham Affected Dubai Affected

Two new gateway pages have now been launched for staff and students to access some administration services.

Access to these services was previously via the my.bham portal. This is a step towards the decommissioning of my.bham, due to happen soon.

The Student Gateway page will be used by students to access:

  • Exam Marks & Progress Decisions
  • My Provisional Marks
  • My Registered Modules
  • PGR Monthly Supervision Record – GRS2 (for PGRs)
  • PGR Management forms
  • Degree Congregations replies
  • My Absence Recording
  • Online Registration (alternative access)

The Staff Gateway page will be used by staff to access:

  • GRS2 (for supervisors of PGRs)

Both gateway pages require login with your University email and password. The staff gateway requires staff to use the Staff VPN if off-campus.

Links to relevant services can be found in the Student Digital Services and Staff Digital Services pages in the intranet.

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