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 Current Outages:

BlueBEAR: issue with ABAQUS

Updated: 13 Apr 2021 at 2:00pm Birmingham Affected Dubai Affected

Since the BEAR systems work last week, we have experienced some licence issues and these have now been fixed.

We are now aware of an issue with using ABAQUS on BlueBEAR. This is currently being investigated and further updates will be provided in due course.

There have been some changes to applications available on BlueBEAR – please see for more details about these.

Apologies for any inconvenience caused.

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University Network: Various Services Affected

Updated: 16 Apr 2021 at 4:39pm Birmingham Affected

The issue that was causing intermittent connection problems when attempting to access University websites and services has now been resolved.

After investigation we identified this to be a hardware issue that was affecting traffic through our network site gateways. We restarted the gateways and all services are now stable again.

A fix is being implemented this evening to make sure that there is no further recurrence of this problem.

We appreciate that this has may have caused you some inconvenience today and we thank you for your patience.

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 Known Issues & Workarounds:

We are aware of issues currently affecting the most recent update for Remote Desktop for Mac. Please read the guidance linked below, uninstall the current version and install the version linked in the article if you are experiencing any errors with the Remote Desktop for Mac.

Please contact the IT Service Desk if you have any further issues or queries.

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 Scheduled Maintenance:

Account Management: System Upgrade

Updated: 13 Apr 2021 at 2:35pm | Maintenance Window: 8 Apr 2021 12:00am to 16 Apr 2021 12:00am Birmingham Affected Dubai Affected

IT Services are moving some of our account management activities to the latest version of our identity management system between 8th April and 16th April 2021.

Due to this essential upgrade work there may be a delays in the following processes:

  • Creation of accounts for new starters
  • Updating of accounts for users who have changed roles/department
  • Registration for our Remote Access services

We apologise for any inconvenience caused by this essential upgrade.

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Student Help and Verint: Maintenance

Updated: 12 Apr 2021 at 1:51pm | Maintenance Window: 21 Apr 2021 11:00pm to 22 Apr 2021 4:00am

The Student Help site ( and the related Verint call logging system will be unavailable between 11:00 PM on the 21st April and 4:00 AM on the 22nd April, whilst routine maintenance is carried out. Access away from these times should continue, as expected.

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Exchange Email: Security Updates

Updated: 8 Apr 2021 at 10:58am | Maintenance Window: 8 Apr 2021 12:00am to 16 Apr 2021 12:00am Birmingham Affected Dubai Affected

Starting from today, we will be applying the latest security fixes to our email servers. The work planned will continue through to Friday 16th April. Whilst we do this work, you may find that when we are working on your particular server your Outlook client drops a connection for a few minutes. If this happens to you, it should be possible to switch to Webmail for a short period before you can revert back to using Outlook.  We apologise for any disruption this may cause.

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 Recent Service Changes:

Campus WiFi certificate update

Updated: 25 Feb 2021 at 3:46pm Birmingham Affected

We have recently updated the certificate used for our WiFi networks on campus. The certificate authenticates the connection between your device and the WiFi and encrypts it.


This may mean that if you haven’t been on campus for a while that the first time you try to connect your device to the eduroam WiFi you may be asked to verify the certificate to connect again. If you do see this message then it is safe to verify the certificate.


You can also download and use the setup tool at if you need help configuring your device. Just click on download the eduroam installer, select University of Birmingham from the list and choose the device type you wish to install it on.

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