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 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.

 Fixed:

Core: Service Unavailable

Updated: 23 Jul 2021 at 8:30am Birmingham Affected

We are aware of a current issue preventing access to Core and are investigating. We will update once we have any further information or the issue is resolved.


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The issues with logging in to ServiceNow, Canvas and Contensis have now been resolved. We will continue to investigate the root cause to ensure this does not happen again.

Thank you for your patience


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 Known Issues & Workarounds:

Issue with Microsoft print service

Updated: 2 Jul 2021 at 4:09pm Birmingham Affected

Microsoft are reporting that there is a serious security vulnerability with their Windows print service.

 

We have reviewed how we can best reduce the risk whilst still balancing essential printing needs at the University.

 

Our approach will be to disable the local print service on PCs and laptops across the University until a security patch is available from Microsoft.

 

This should not affect our Managed Print Service; however, it may prevent you printing to a locally attached printer.  If you are working from home there is a minimal risk that it will prevent you from printing on your home printer.

 

If you have an urgent printing requirement that you have tried and failed to print, please raise a call with the IT Service Desk and we will look to support you as best we can.


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Managed Print Access Issues

Updated: 2 Jul 2021 at 1:43pm Birmingham Affected

Some users are unable to login successfully to https://managedprint.bham.ac.uk:8443 . We’re looking into the issue and hope to have a resolution shortly.


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 Scheduled Maintenance:

Student Help and Verint: Maintenance

Updated: 13 Jul 2021 at 11:43am | Maintenance Window: 21 Jul 2021 11:00pm to 22 Jul 2021 4:00am

The Student Help site (studenthelp.bham.ac.uk) and the related Verint call logging system will be unavailable between 11:00 PM on 21 July and 4:00 AM on 22 July, whilst routine maintenance is carried out. Access away from these times should continue, as expected.


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 Recent Service Changes:

my.bham portal closes 15 July

Updated: 13 Jul 2021 at 12:12pm Birmingham Affected

In order to increase University efficiency and simplify access to our digital services we are closing the my.bham portal for staff and students on Thursday 15 July.

The license for the current portal platform expires at the end of July and access to the majority of the digital services available through the Portal has now been moved to the University intranet. These are available via the Digital Services pages: Digital services for staff and Digital services for students.

Anyone attempting to access the my.bham Portal from the 15 July onwards will be redirected to these pages.

Some services such as past exam papers and exam timetables will also end on 15 July. New solutions to replace these services are currently being developed by the University.


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After  7 July, you will no longer be able to connect to the Edgbaston and Selly Oak campus WiFi service through the old UoBWiFi wireless network as we are switching this network off.

 

To connect to the campus WiFi on your mobile, tablet or laptop you must use the University’s eduroam wireless network and sign in with your University email address and password.

 

You can find information and guidance about how to connect to eduroam in our Knowledge Base article KB10370

 


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BIRMS: how to access going forward

Updated: 7 Jul 2021 at 8:59am Birmingham Affected Dubai Affected

All BIRMS users should now access BIRMS via the Staff Gateway rather than via my.bham. This is now a long-term change. At the same time, users will need to access BOXI directly in order to run BIRMS reports. Users should have received full details of these user changes from the BIRMS team.

Please use the following links:

If working off-campus users will need to access the Staff Gateway via VPN or Remote Desktop.

This change is due to a technical issue that is preventing access to BIRMS via my.bham. As my.bham is due to end as a service before the end of July, this change was being planned already, but is being implemented a month early.


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