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 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.


Exchange: Email Issue

Updated: 3 Dec 2020 at 3:06pm

We believe the email issue should be fixed now. Please contact the IT Service Desk if you have any further issues on

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 Known Issues & Workarounds:

Student Email: Issues With Gmail App

Updated: 26 Nov 2020 at 8:59am

We are aware that Gmail currently won’t allow Students to add their University email account to their Gmail application.
This will show itself as needing administrator approval for the app to be used.

We currently recommend that you use a different application like Microsoft Outlook until this issue is resolved.

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macOS: Release of Big Sur (macOS 11)

Updated: 30 Nov 2020 at 11:06am  

Apple released the latest edition of macOS (Big Sur) on 12th November 2020.

We have tested the following on Big Sur and found them to work correctly:

  • VPN/Remote Access Client
  • McAfee Endpoint Protection (Version 10.7.5 or higher)
  • Microsoft Office 365 & Microsoft Teams
  • SPSS (Version 27 is available from mySoftware)
  • YSoft SafeQ (Managed Print) –  The latest version of the client has been made available on the mySoftware site which is compatible

The following have yet to be tested, or their websites do not yet have a compatible version for download:

  • nVivo (Not tested)
  • Endnote (anecdotal evidence suggest 9.3.3 will function correctly, which can be downloaded via in-app update)

For information on other applications, please see the vendors support pages for macOS 11 compatibility before you upgrade your machine.


IT Services

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We are currently aware of an issue where users are unable to sign into Zoom/join Zoom meetings from University Machines, receiving Error Code: 5003.

In most cases, this is because an outdated version of Zoom is being used and the solution for this is to update to the latest version, available from Software Center.

Please note that you will need to be either on campus or connected to the Remote Access Client to be able to use the Software Center successfully.


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Zoom: Access Issues from China

Updated: 1 Oct 2020 at 2:14pm

There have been recent reports of problems accessing and from China.

If you find that access to these sites are blocked, please do the following to access meetings, teaching events and the Zoom client:

To join a meeting:

  • If an invite utilizes a “” URL for joining, you will need to manually input the meeting id at

To login to Zoom:

To download the Zoom client software:

  • Please visit to download the latest Zoom application to connect to Zoom Meetings and Webinars in China.

Workaround - Zoom: Access Issues from China

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 Scheduled Maintenance:

Managed Print: Printers unavailable

Updated: 26 Nov 2020 at 8:51am | Maintenance Window: 1 Dec 2020 5:00pm to 1 Dec 2020 10:00pm

We’re carrying out essential maintenance on the Managed Print service. During this time, you won’t be able to use any of the printers on campus.

If you need to print any documents on Tuesday 1 December, please make sure you do so outside this maintenance window.


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BEAR: Major Maintenance

Updated: 26 Nov 2020 at 9:04am | Maintenance Window: 15 Dec 2020 8:00am to 23 Dec 2020 6:00pm  

As part of the major maintenance window on the 15th of December, we are using this time to upgrade all of our BEAR Services.  We will be doing the following works

  • Updates to the Research Data Store
  • Upgrade to, and hardware replacement in the BEAR network
  • Upgrading the BlueBEAR systems to CentOS 8
This will mean that the following services will be unavailable during the maintenance window:
  • BlueBEAR ( HPC )
  • Research Data Store ( including CaStLeS data stores )
  • BEARCloud VMs
  • CaStLeS VMs
  • GitLab
  • BEAR DataShare
  • BEAR Globus services ( large data transfer )
 More details on what we are doing will be sent to the relevant service mailing list but if you require further clarification then please either:

Best regards,

ARC Team

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 Recent Service Changes:

Web Single Sign-on: Change to How You Login

Updated: 18 Sep 2020 at 8:53am  

We have recently upgraded our web single sign-on service (Shibboleth) to integrate with Microsoft 365, so there is a change to how you login to services that use it such as Canvas, Findit@Bham, New Core, and others.

You will see a new login screen, and instead of using your username you will need to use your full University of Birmingham e-mail address. Additionally, if you are an external user who has a canvas-only account these have be logged in as shown below.

Here are examples of the login format:




Canvas-Only (iVLE):


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