Service status Service Status

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 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.

 Known Issues & Workarounds:

There may be some issues getting through to the IT Service Desk and the Registration Helpline telephone lines on A-Level results day (18th August). This is due to the expectation of extremely high call volumes expected into the University during Confirmation and Clearing.

IT Service Desk: 0121 414-7171 – If you call and receive an engaged or busy tone, please try one of the following alternative contact methods:

IT Service Desk Portal: https://itservicedesk.bham.ac.uk
Live Chat: Login to the IT Service Desk portal above
In Person: Visit the desk, Main Library – Ground floor

Registration Helpline: 0121 414-9009 – If you call and receive an engaged or busy tone, please try the following alternative contact method:

Student Hub: https://studenthelp.bham.ac.uk


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 Scheduled Maintenance:

Remote Computer Labs: Upgrade

Updated: 16 Aug 2022 at 11:11am | Maintenance Window: 17 Aug 2022 10:00am to 17 Aug 2022 12:00pm

The Remote Computer Labs will be unavailable between 10:00am- 12:00pm on Wednesday 17th August for scheduled maintenance and upgrade work.

Students with active sessions on the machines won’t be affected. However their session will be interrupted when we make certificate updates and you may have to manually reconnect by loading the RDP file that was downloaded at the start of the session.


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Student Help and Verint: Maintenance

Updated: 12 Aug 2022 at 1:54pm | Maintenance Window: 17 Aug 2022 11:00pm to 18 Aug 2022 4:00am

The Student Help site (studenthelp.bham.ac.uk) and the related Verint call logging system will be unavailable between 11:00 PM on 17th August and 4:00 AM on 18th August, whilst routine maintenance is carried out. Access away from these times should continue, as expected.


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 Recent Service Changes:

Student Accounts: Change To How You Login

Updated: 1 Aug 2022 at 2:51pm Birmingham Affected

We’re increasing cyber security at the University by making some important changes to how you sign into your student account and access University services online. From 1 August, 2022, all student accounts at the University will be protected by multi-factor authentication (MFA).

MFA is a way of checking that you really are the person you claim to be when you sign into a University service by providing an additional layer of security on top of your username and password. This will prevent anyone but you from logging in, even if they know your password.

When logging in to your account, you’ll be asked to provide an extra piece of information. This will be something that only you can access, such as a code sent to your mobile phone via text message (SMS) or voicemail, or created by an authenticator app on your smartphone.

All student accounts will need to have registered for MFA before 1 August, 2022. After this date, you will not be able to sign into a University service online until you have set up MFA on your account. 

To find out what you need to do visit https://bham.sharepoint.com/sites/IT/SitePages/Multi-factor-authentication.aspx 

 


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Core Systems: Remote Access No Longer Required

Updated: 11 Jul 2022 at 8:57am

As of Monday 11th July 2022 you no longer need to use any of our remote access services (VPN or Remote Desktop) to login to Core Systems.

This change is possible because Core is now protected by our MFA service. If you’re not already registered for MFA you will be prompted to set it up the first time you login.


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