Service status Service Status

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 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.

 Known Issues & Workarounds:

Student Leavers: Access To Accounts

Updated: 15 Jan 2021 at 9:00am Birmingham Affected

Due to a technical issue, some student leaver accounts in Microsoft 365 were not correctly expiring. This means that students could continue to login to some Microsoft 365 services after they had left the University.

A fix to this issue has recently been implemented which means that if you are a student leaver in 2020 but were still able to login to your Microsoft 365 account you now won’t be able to. This is expected and normal, as you will have received an email when you left the University advising you that your account would be closed.

We apologise for the confusion this may cause you if you are a student who has been able to incorrectly login up to this point.



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Intranet and Contensis CMS: IE browser issue

Updated: 8 Jan 2021 at 10:11am Birmingham Affected Dubai Affected

When attempting to login to the intranet or the Contensis CMS using Internet Explorer, you’ll receive an error message saying “There is an error determining which application you are signing into. Return to the application and try again”.

The solution for this is to use a more recent browser such as Edge, Chrome, Firefox or Opera.

Internet Explorer is no longer supported for using either the intranet or Contensis.

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macOS: Release of Big Sur (macOS 11)

Updated: 12 Jan 2021 at 10:52am Birmingham Affected Dubai Affected

Apple released the latest edition of macOS (Big Sur) on 12th November 2020.

We have tested the following on Big Sur and found them to work correctly:

  • VPN/Remote Access Client
  • McAfee Endpoint Protection (Version 10.7.5 or higher)
  • Microsoft Office 365 & Microsoft Teams
  • SPSS (Version 27 is available from mySoftware)
  • YSoft SafeQ (Managed Print) –  The latest version of the client has been made available on the mySoftware site which is compatible

The following have yet to be tested, or their websites do not yet have a compatible version for download:

For information on other applications, please see the vendors support pages for macOS 11 compatibility before you upgrade your machine.


IT Services

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 Scheduled Maintenance:

Maintenance: Email – Microsoft Exchange

Updated: 26 Jan 2021 at 10:58am | Maintenance Window: 26 Jan 2021 9:00am to 26 Jan 2021 4:00pm Birmingham Affected

We are currently completing maintenance on our email systems so some degradation of service is expected. If you have any issues after this time please let us know on

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Update to Remote Computer Access Service

Updated: 25 Jan 2021 at 1:31pm | Maintenance Window: 27 Jan 2021 2:30pm to 25 Jan 2021 3:30pm Birmingham Affected Dubai Affected

The Remote Computer Access service website will be briefly unavailable whilst we install a software update.


On Wednesday, 27 January at 14.30pm we will install a software update to the Remote Computer Access Service. The update should only take a couple of minutes to install and will fix some of the issues that that have been reported with the service.


Whilst we carry out the installation, the Remote Computer Access Service website will be briefly unavailable for a couple of minutes which means you will not be able to connect to the service. If you are already connected to the service when we begin the installation your connection will remain unaffected.


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 Recent Service Changes:

WiFi: Certificate Update

Updated: 25 Jan 2021 at 2:19pm Birmingham Affected

IT Services have recently updated the certificate used for our WiFi networks on-campus.

This may mean that the first time you try to connect your device after the upgrade you may be asked to verify the certificate to connect again. You can safely do so.

You can also download the use the setup tool at if you need help configuring your device.

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