Service status Service Status

If your issue is not listed, please raise a call via the Service Desk.

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 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.

 Fixed:

Campus WiFi: Unable to Authenticate

Updated: 13 Dec 2018 at 10:33am

Users attempting to connect to UOBWifi or Eduroam are currently not able to authenticate.

Users who are already logged in should stay connected, unless they move location and need to login again.

We are currently investigating, and apologise for any inconvenience caused.


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Updated: 3.25pm 12 December

All filestores across have now been restored and should be accessible – including Finance

Update: 9.30am 12 December

We are now working to restore filestores across Professional Services.  Some of the filestores may take longer to restore than others and we will endeavor to make these available as soon as we can.

As at 9.00am, Wednesday 12 December:

 

Department filestores Situation Online
New Core data Resolved Yes
Finance Expected back online around 8.30am, 13 December No
Legal Resolved Yes
Academic Services Resolved Yes
All other Professional Services Resolved Yes

You will need to restart your computer to access the restored filestores

 

Update: 15.30pm 11 December

Staff in Professional Services are still currently unable to save any files to their local or shared network drives.  

Our technicians are working hard to resolve this issue as soon as possible but we do not expect this issue to be resolved today.

We will provide another update at 9.30am tomorrow morning, Wednesday 12 December.

 

Update: 12.34pm 11 December

We are still working on this issue as a high priority. Some progress has been made but shared network and local folders are still unavailable to staff across Professional Services. We will provide a further update after 2.30pm.

 

Issue:

Filestores for Professional Services staff are currently unavailable.

Priority:

High

What you may experience:

  • You may experience a slower logon than usual.
  • You will not be able to access My Documents and any other shared network drives, for example N:Drive

Status:

IT are currently investigating as a matter of the highest priority and will keep you updated via the status page: https://status.bham.ac.uk/

What you need to do:

  • Please do not save files to your local hard drives.
  • We are working hard to identify a suitable location to save files until we resolve this issue and will update this page as soon as we do.
  • Please check regularly for the latest information: https://status.bham.ac.uk/

 

 


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 Known Issues & Workarounds:

Staff Account Lockouts

Updated: 13 Dec 2018 at 10:24am

Some staff members may be experiencing a temporary lockout on their account, this is due to an increase in unauthorised access attempts on UoB user accounts from outside of the University.

Our network security system is able to identify and deal with these incidents, however, as a result the system will lock some accounts for a short period of time to protect both the account and service.

We are working on a longer term solution that will minimise the disruption from these kind of security threats.

In the meantime, if your account is experiencing frequent lockouts we recommend using the My.Password website. If your account is locked you can then use the ‘unlock my account’ option to unlock your account. If you are unable to complete these actions for any reason please contact the IT Service Desk on 0121 414 7171.

Further updates on our progress with this issue will be provided here.


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Users who have upgraded to the Windows 10 October 2018 update are currently unable to use the University split-tunnel VPN.

As a workaround, Users can enable the full tunnel which will route all traffic via the VPN, rather than just University traffic. You can do this by ticking ‘All Internet Activity’ on the login page.

Our supplier are currently waiting for Microsoft to provide a fix for this issue.

 


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macOS: Release of 10.14 (Mojave)

Updated: 27 Nov 2018 at 9:13am  

Apple recently released the latest version of macOS, version 10.14 (Mojave). The IT Service Desk have tested some common applications used by the University and found they work with no issue on this version of macOS.

However, we have noticed that the SafeQ managed print software will stop functioning after an upgrade to macOS 10.14. If you have already upgraded, please follow the instructions at the bottom of KB13216 in order to restore your ability to print.

If you do notice any issues with applications not working after an upgrade, please contact the IT Service desk.

Regards,

IT Services


Workaround - macOS: Release of 10.14 (Mojave)

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 Scheduled Maintenance:

Medical School Power Outages and Loss of IT Services

Updated: 10 Dec 2018 at 10:49am | Maintenance Window: 17 Dec 2018 5:00am to 17 Dec 2018 8:30am

MEDICAL SCHOOL POWER OUTAGES & LOSS OF IT SERVICES – MONDAY 17th December

Please be advised that due to essential works on the Medical Schools high voltage transformers there will be a number of short (up to an hour) power outages over the coming weeks. These will occur between approximately 07:00-08:00 on the above dates and will necessitate a controlled shutdown of the IT servers (details below) which will start from 05:00 and should be back online by approximately 08:30.

Although the power outage only effects the Medical School itself, a number of key IT systems are based in this building, which will affect all MDS staff regardless of their location

The following services will be unavailable during the outage periods:

  • All user home drives (U: drive)
  • All shared folders (K: drive)
  • Wi-Fi
  • Campus Network (and internet)

Please note that due the reliance that your desktop PCs have on the network, although you may be able to logon, they will run very slowly as they will constantly be polling to access unavailable servers. It is advised that you keep your PCs powered down during the outages.

Laptop users may be able to access a cached copy of data stored on the U: drive, which will synchronise with the servers when they become available again.

If you have any questions please contact the MDS IT Team. Apologies for the inconvenience these works will cause


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 Recent Service Changes:

Associates: New Core Cutover Deadline

Updated: 13 Dec 2018 at 1:53pm

Due to the cutover from AltaHR to New Core, new associate accounts will no longer be able to be created after Friday 14th December. Existing associates will also not be able to be updated during the AltaHR data freeze.

For more information, please see the New Core Communications page on the intranet (login required).

Regards,

IT Services


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