Service status Service Status

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 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.

 Known Issues & Workarounds:

Mozilla Firefox: Losing Application Settings

Last Updated: 6 November 2017 at 10:59 am

IT Services are currently investigating an issue where Mozilla Firefox will be reset to a default state for some users.

We currently have a call open with the supplier of our desktop personalisation software, and hope to have this resolved as soon as possible.

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 Scheduled Maintenance:

Maintenance: Virtualisation Downtime

Last Updated: 23 November 2017 at 10:44 am

The Virtualisation Service will be undergoing maintenance from 09:00 until 18.00 on Wednesday 29th  November 2017.


The vCloud service will remain up between 09:00 and 13:00 , however you may see the list of your VM’s in a disconnected state whilst the managed system services are restarted (usually this takes around 10 minutes).


Access to vCloud (Embotics vCommander) between 13:00 and 18:00 will not be available as the service will be upgraded. Please access your VMs via your remote access methods (RDP for Windows/SSH for Linux) . During this maintenance period, virtual machines will continue to function as normal so there will be no guest downtime. Please see change references: CHG46813/CHG46811 for further details.


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Worktribe Scheduled Maintenance

Last Updated: 14 November 2017 at 10:37 am

We are upgrading the Worktribe system to the latest product release at 5pm on Tuesday 14th November. The system will be unavailable from 5pm for the rest of the day on Tuesday and we expect that the service will be restored in time for normal business hours on Wednesday morning.

We thank you for your patience whilst we work to improve the service for you.

IT Services

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Last Updated: 13 November 2017 at 9:14 am | Maintenance Window: 12/12/17 Time not yet specified

On December 12th 2017 we shall be taking a short maintenance window that will affect the BlueBEAR HPC service. This window is due to the annual, essential testing of the fire systems in the University’s data centre.

During the testing period, the air cooling systems have to be turned off in the data centre, and as one of the biggest generators of heat in the data centre, we are required to shut down the HPC compute systems to reduce the impact on other critical business systems in the shared space.

Users should continue to submit jobs as usual as we have placed a maintenance window in the HPC scheduler which will prevent it from starting or running jobs which will coincide with the period when the compute systems are powered off. We expect to continue to provide access to the login nodes etc as usual and it will only be HPC compute capacity that will not be available. We are aiming to keep the maintenance window as short as possible, but will also be taking the opportunity to re-instance the storage cache system we have which accelerates access to the Research Data Store (RDS).

We will confirm more details of the timing and duration of the maintenance window closer to the date. Users who submit jobs that are 10 days long or to the research-group specific 30 day queues should be aware that as we get closed to the maintenance window, their jobs will be held in the queueing status if they would overrun the maintenance window.

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 Recent Service Changes:

Windows 10: Upgrade to Creators Update

Last Updated: 9 October 2017 at 10:09 am

From Tuesday 10th October 2017, IT Services will be rolling out the Windows 10 Creators Update to computers currently running the 2015 ‘November Update’ version of Windows 10. This is required as the November Update (Also known as version 1511) will soon be out of support.

Users will be prompted to install the update via the following messages:

Once you click OK, the installation will prepare in the background, and then after a few minutes you will be prompted to restart:

Once you restart, the installation will continue and your PC will be unavailable for use until it is completed. In most cases the installation will take 30-60 minutes to complete and as such we would recommend doing this during a lunch break or at the end of your working day.

If you encounter any issues during the upgrade process please contact the IT Service Desk.

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Maple: Licensing Change

Last Updated: 15 September 2017 at 3:45 pm

The supported versions of Maple will be changing on Weds 20th Sept.

After this change, Maple 18 licences will no longer be available from the Campus licence server and users of that version will need to migrate to a more recent version, i.e Maple 2017, Maple 2016, or Maple 2015. See the following links for more details:

Please note that Maple 2017 licenses will NOT be available until 10:00 on Weds 20th Sept so do not upgrade before that time.

Users of Maple 2015 & Maple 2016 will not be affected by this change.

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Student Email: Office 365 Login Change

Last Updated: 15 September 2017 at 3:43 pm

On Thursday 7th September IT Services made some changes to the way our users login to Office 365.

Current Students

Students can login to their email using either the UG/PGT Email link on my.bham, or by visiting See below for information about the new login experience.

Alumni Email

Alumni email users can login directly to their email at See below for more information about the new login experience.

Due to the transition, some Alumni email users may require a password reset. If this is the case please contact the IT Service Desk who will be able to assist you.

New Login Page

As described above, there is a new login page which users will see when attempting to login.

Note: If you still see the old ‘Powered by IAM Cloud’ login page, you may need to clear your browser cache and restart it in order to see the correct page.

Users will initially see the login page. If you are an Alumni user click on the ‘Looking for Alumni Email?’ link to go to the Alumni login page.


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