Service status Service Status

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 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.

 Fixed:

BEAR Storage Issue

Last Updated: 22 February 2018 at 5:46 pm | Expected fix: 22/02/2018 - 17:00

The issue has been resolved by our team.

Jobs that were on hold have started working, but thisĀ that have failed need to be restarted.

We apologise for the inconvenience.

BEAR Team


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Multiple File store services unavailable across campus

Last Updated: 21 February 2018 at 1:33 pm

We are currently experiencing an issue with multiple file stores across campus.
This will affect access to home drives and shared file stores.

Filestores and Services affected by a Datacore issue have now been restored.


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 Known Issues & Workarounds:

Accomodation App: Laundry Section Not Working

Last Updated: 5 December 2017 at 10:47 am

Due to an update by an external vendor, the laundry section of the accomdation app is no longer working. The other sections of the app are working as usual. We are currently looking into ways to repair this and will updated this status alert with any further information.


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There is an ongoing issue with accessing the external website via aliases (A shortened link to a specific site).
When a webpage is setup with an alias currently, there can be an issue with it giving an error 404 (Page not found)

We are investigating this with the vendor and will update this page when we have more information.


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 Scheduled Maintenance:

Wifi Upgrade – Metallurgy and Materials

Last Updated: 23 February 2018 at 10:11 am | Maintenance Window: w/c 26th February 8am

Please note that from w/c 26th February, as part of the campus wide wifi improvement project, the Met and Mat building will be upgraded.

During this time you may notice short drop outs to your wireless connection, any wired network connections will not be affected.

Student areas will be completed out of hours to minimise disruption.

Your wifi experience should be greatly improved following this upgrade.

Many thanks IT Services Network Team


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 Recent Service Changes:

Software Sales: Adobe Professional Update

Last Updated: 23 November 2017 at 12:55 pm

Adobe Professional 9, 10 and 11 ( IX, X and XI) End of LifeĀ 
Adobe Professional 9, 10 and 11 are now out of Support from Adobe.
This means that security patches/updates are no longer released, leaving the software vulnerable to Security Threats. Therefore out dated copies of Adobe now need to be replaced.
Please raise an incident at the Service Desk for a quote for the latest version – Adobe Professional DC2017


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