Service Status

We’re aware that some students are experiencing issues with online registration in my.bham.

We’re still working to find out what’s causing these issues. In the meantime, we’ve been manually fixing the accounts that have had issues. We’ve now fixed a number of accounts – so if you’ve got a call open currently, check to see if you’re now able to register. We’re still working our way through the rest of the affected accounts.

We’ll provide a further update here, by 10.00am on Thursday 16 July. 

If you’re experiencing any issues with online registration, please log a call at itservicedesk.bham.ac.uk.

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Due to COVID-19 and the restricted campus operations the IT Service Desk are making changes to our opening hours, to ensure that you can still reach us during the busiest times of the day.

Between Monday-Friday the Service Desk will be open between 09:00-17:00. Our phone support is very limited (closed between 12:00-14:00) so please call the Service Desk only when it’s an emergency.

We have added online Live Chat support to the IT Service Desk site at itservicedesk.bham.ac.uk. Just log in and the Live Chat option is on the main homepage. You can also log a ticket with us using the Report a Fault form at itservicedesk.bham.ac.uk at any time of the day, even if you can’t log in.

Outside of these times you can still log a ticket with us using the Report a Fault form at itservicedesk.bham.ac.uk.

Our team are working hard to support the University community while they transition to working away from campus. Please help us by being patient, and remembering to check our working from home guidance https://kb.bham.ac.uk/KB14867 before logging a ticket.

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We are making some changes to our SharePoint Servers, and whilst this work is going on you may not be able to access some user profile information.

If you experience this issue in the meantime you can access this information by logging onto the UoB VPN.

Information on how to do this is here https://kb.bham.ac.uk/KB13628

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Whilst most of us continue working remotely off campus, we still need to regularly change our University password. It is University of Birmingham policy for passwords to expire after roughly 6 months (180 days) and the main reason why we do this is to prevent continued use of stolen passwords that have not been detected.

Passwords can become compromised after being stolen using a variety of techniques; these include phishing, malware and in some cases the use of hardware devices. By regularly expiring passwords it means that if a password is stolen it can only be used for a limited period of time. You can find out more about why University passwords expire at https://kb.bham.ac.uk/kb12938.

Changing your password whilst working remotely

If your password is due to expire, you will receive an email from IT Services letting you know when this is going to happen. Once you receive this email, we recommend that you change your password when it is convenient, but before the expiry date.  We will remind you every day for 28 days or until you change your password (whichever happens sooner).

If you are working remotely on a University managed laptop, we strongly recommend that you sign in to the Remote Access VPN before changing your password. This will ensure that your new password is synchronised across your device and all other services. You can find guidance on how to do this in our Knowledge Base article https://kb.bham.ac.uk/kb14923.

For all other situations where you are working remotely (e.g. using your own personal device) then you can find information on how to change your password using the University’s My Password service online at https://intranet.birmingham.ac.uk/it/services/My-Password.aspx.

Don’t forget that once you have changed your password you will need to update any other devices such as mobile phones, tablets etc. that will have your old password saved.

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Our Remote Access Service allows you to access your University files and data wherever you are. The service can be accessed on any computer running Windows, macOS or Linux.

**Make sure that you are registered for Remote Access Service in advance**

For off-campus access, you will also require a smartphone that has a Two-Factor-Authentication (2FA) application installed such as Google Authenticator or Microsoft Authenticator.

Information and guidance about working remotely from home is available at KB14867.

For other related issues, please make sure you have read the latest University Coronavirus FAQs available at https://www.birmingham.ac.uk/coronavirus/index.aspx

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The Core Systems Optimisation Team (CSOT) are performing a routine System Upgrade on Oracle Fusion.

This will take place between 5.00pm Friday 17th July 2020 and 8.00am Monday 20th July 2020.

Oracle Fusion

You will be unable to login to Oracle Fusion from 5.00pm Friday until 8.00am on Monday morning, and it is important that everyone is logged off during the maintenance period to ensure the work is a success.

Fusion Taleo will not be impacted during this period so external candidates will not be impacted.

What do I have to do?

• Ensure you are logged out of Core Systems (Oracle Fusion) by 5.00pm on Friday.
• Please do not start any long running operations/tasks before 5.00pm on Friday, unless you are sure they will complete in time.
• Use the Service Status page for information and updates
• Core Systems may be slower than normal when you initially use the system after the maintenance is complete which is normal.
• Integrations will be paused from 5:00pm Friday – 8:00am Monday. You will not see data within some systems until Tuesday.

If you experience an outage outside of the maintenance timeframe, please raise a call at the IT Service Desk.

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