Service status Service Status

If your issue is not listed, please contact the Service Desk.

Having trouble viewing this page in Internet Explorer? Please see KB13030.

The country flags indicate the campus affected by an issue, Birmingham or Dubai


 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.

 Known Issues & Workarounds:

Student Leavers: Access To Accounts

Updated: 15 Jan 2021 at 9:00am Birmingham Affected

Due to a technical issue, some student leaver accounts in Microsoft 365 were not correctly expiring. This means that students could continue to login to some Microsoft 365 services after they had left the University.

A fix to this issue has recently been implemented which means that if you are a student leaver in 2020 but were still able to login to your Microsoft 365 account you now won’t be able to. This is expected and normal, as you will have received an email when you left the University advising you that your account would be closed.

We apologise for the confusion this may cause you if you are a student who has been able to incorrectly login up to this point.



Link to this status message

Intranet and Contensis CMS: IE browser issue

Updated: 8 Jan 2021 at 10:11am Birmingham Affected Dubai Affected

When attempting to login to the intranet or the Contensis CMS using Internet Explorer, you’ll receive an error message saying “There is an error determining which application you are signing into. Return to the application and try again”.

The solution for this is to use a more recent browser such as Edge, Chrome, Firefox or Opera.

Internet Explorer is no longer supported for using either the intranet or Contensis.

Link to this status message

macOS: Release of Big Sur (macOS 11)

Updated: 12 Jan 2021 at 10:52am Birmingham Affected Dubai Affected

Apple released the latest edition of macOS (Big Sur) on 12th November 2020.

We have tested the following on Big Sur and found them to work correctly:

  • VPN/Remote Access Client
  • McAfee Endpoint Protection (Version 10.7.5 or higher)
  • Microsoft Office 365 & Microsoft Teams
  • SPSS (Version 27 is available from mySoftware)
  • YSoft SafeQ (Managed Print) –  The latest version of the client has been made available on the mySoftware site which is compatible

The following have yet to be tested, or their websites do not yet have a compatible version for download:

For information on other applications, please see the vendors support pages for macOS 11 compatibility before you upgrade your machine.


IT Services

Link to this status message

 Scheduled Maintenance:

Maintenance work on Student Help Knowledge Base

Updated: 12 Jan 2021 at 4:38pm | Maintenance Window: 16 Jan 2021 7:00pm to 16 Jan 2021 9:00pm Birmingham Affected Dubai Affected

The Student Help Knowledge Base will be unavailable on Saturday, 16 January from 7-9pm GMT whilst we carry out some routine maintenance to the system.

Link to this status message