Service Status
If your issue is not listed, please contact the Service Desk.
Having trouble viewing this page in Internet Explorer? Please see here.
To see archived issues (which have now been fixed) please click here.
The country flags indicate the campus affected by an issue, Birmingham 
or Dubai 
Nothing to report!
IT Services are not currently aware of any system outages.
Zoom: Error 5003 when signing in/joining meetings
Updated: 27 Oct 2020 at 8:44am
We are currently aware of an issue where users are unable to sign into Zoom/join Zoom meetings from University Machines, receiving Error Code: 5003.
In most cases, this is because an outdated version of Zoom is being used and the solution for this is to update to the latest version, available from Software Center.
Please note that you will need to be either on campus or connected to the Remote Access Client to be able to use the Software Center successfully.
Zoom: Access Issues from China
Updated: 1 Oct 2020 at 2:14pm
There have been recent reports of problems accessing https://zoom.us and https://bham-ac-uk.zoom.us from China.
If you find that access to these sites are blocked, please do the following to access meetings, teaching events and the Zoom client:
To join a meeting:
- If an invite utilizes a “zoom.us” URL for joining, you will need to manually input the meeting id at https://zoom.com/join
To login to Zoom:
- To sign in to an account, please navigate to https://zoom.com to login
To download the Zoom client software:
- Please visit https://zoom.com/download to download the latest Zoom application to connect to Zoom Meetings and Webinars in China.
Workaround - Zoom: Access Issues from China
Student Timetables: Queries
Updated: 1 Oct 2020 at 2:07pm
IT Services are currently receiving many queries about the release of student timetable information and how timetables can be accessed.
To answer our most frequently asked questions, we have produced the following article:
https://kb.bham.ac.uk/KB15119
Landline phones
Updated: 28 Sep 2020 at 4:03pm
Some people are currently experiencing issues with our landline telephones.
If you’re affected by this, please use alternative methods of communication such as Microsoft Teams or email.
You can log a call with the IT Service Desk via the IT Service Portal.
We’re working to resolve these issues; we’ll let you know when we have more information.
Coronavirus: Working Remotely from Home – Information & Guidance
Updated: 13 Aug 2020 at 12:10pm
Our Remote Access Service allows you to access your University files and data wherever you are. The service can be accessed on any computer running Windows, macOS or Linux.
**Make sure that you are registered for Remote Access Service in advance**
For off-campus access, you will also require a smartphone that has a Two-Factor-Authentication (2FA) application installed such as Google Authenticator or Microsoft Authenticator.
Information and guidance about working remotely from home is available at KB14867.
For other related issues, please make sure you have read the latest University Coronavirus FAQs available at https://www.birmingham.ac.uk/coronavirus/index.aspx
Software Centre will be unavailable on Friday 23 October
Updated: 21 Oct 2020 at 1:01pm | Maintenance Window: 23 Oct 2020 9:00am to 23 Oct 2020 1:00pm
Web Single Sign-on: Change to How You Login
Updated: 18 Sep 2020 at 8:53am
We have recently upgraded our web single sign-on service (Shibboleth) to integrate with Microsoft 365, so there is a change to how you login to services that use it such as Canvas, Findit@Bham, New Core, and others.
You will see a new login screen, and instead of using your username you will need to use your full University of Birmingham e-mail address. Additionally, if you are an external user who has a canvas-only account these have be logged in as shown below.
Here are examples of the login format:
Staff: J.Bloggs@bham.ac.uk
Students: ABC123@student.bham.ac.uk
Alumni: ABC123@alumni.bham.ac.uk
Canvas-Only (iVLE): ivle-12345@bham.ac.uk