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 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.

 Known Issues & Workarounds:

Gift card scam

Updated: 23 Jan 2020 at 3:18pm

We have received many reports of a scam that is becoming common on campus and some have reported losing hundreds of pounds of their own money to scammers.

 

Scammers are sending email from various external email accounts claiming to be from senior members of University staff. These are often highly targeted so that the person they are claiming to be will be in the same department as the intended victim. The emails are usually from Gmail accounts, but could be from other email providers.

 

The scam starts by asking a simple question like “Are you free?” or “Have you got a moment?”

 

If you respond, the scammer will send a further email. The scammer will often say that they are stuck in a meeting or conference and cannot phone and will ask you to buy some gift cards urgently, with a promise to repay you. These are normally iTunes or Amazon gift cards or vouchers, but could be from any company that issues vouchers with a scratch off or electronic code.

 

The scammer claims that they need these urgently for a gift, often for a nephew or niece, and the amount will typically be £300 or more. They will ask you buy the vouchers or gift cards and send the codes. They may simply ask you to reply to the email or send them to a different address that they will claim belongs to the person who they want the gift for.

 

The scammer then uses the gift card and you lose your money.

 

What should I do if I receive such a message?

 

In most cases, the best thing to do is delete it.

 

If it is unusual or different, you can report it following the guidelines in https://kb.bham.ac.uk/KB12173

 

You can also report the scam to Action Fraud (https://www.actionfraud.police.uk).

 

More information about this scam and how you can protect yourself can be found on the IT Security blog at https://blog.bham.ac.uk/itsecurity/2020/01/21/gift-card-scam/


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 Scheduled Maintenance:

Core Systems: Maintenance

Updated: 18 Feb 2020 at 9:24am | Maintenance Window: 21 Feb 2020 5:00pm to 25 Feb 2020 8:00am  

The Core Systems Operational Team (CSOT) are performing routine System Maintenance on Oracle Fusion & Taleo.

For Oracle Fusion this will take place between 5.00pm Friday 21 February 2020 and 8.00am Monday 24 February 2020.

For Oracle Taleo this will take place between 5.00pm Monday 24 February 2020 and 8:00am Tuesday 25 February 2020.

Oracle Fusion

You will be unable to login to Oracle Fusion from 5.00pm Friday until 8.00am on Monday morning, and it is important that everyone is logged off during the maintenance period to ensure the work is a success. Fusion Taleo will not be impacted during this period so external candidates will not be impacted.

Oracle Taleo

You and external candidates will be unable to login or use Taleo from 5:00pm on Monday 24th until 8:00am on Tuesday 25th.

 What do I have to do?

  • Ensure you are logged out of Core Systems (Oracle Fusion & Taleo) by 5.00pm on Friday 21 February 2020.
  • Please do not start any long running operations/tasks before 5.00pm on Friday, unless you are sure they will complete in time.
  • Use the Service Status page for information and updates
  • Core System may be slower than normal when you initially use the system after the maintenance is complete which is normal.
  • Integrations will be paused from 5:00pm Friday 21 February 2020– 8:00am Monday 24 February 2020. You will not see data within some systems until Tuesday 24 February 2020.

If you experience an outage outside of the maintenance timeframe, please raise a call at the IT Service Desk.


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