Service status Service Status

If your issue is not listed, please raise a call via the Service Desk.

Having trouble viewing this page in Internet Explorer? Please see here.

To see archived issues (which have now been fixed) please click here.

The country flags indicate the campus affected by an issue, Birmingham or Dubai


 Current Outages:

BEAR Services : Issues with infrastructure

Updated: 18 September 2018 at 4:28 pm  

UPDATE: 18 September 2018 : Partial service restored


We currently don’t have an exact cause but have found a way to reproduce the issue and what looks to be a way to mitigate the issue. It doesn’t appear to be a hardware fault which a replacement switch would resolve – at one point when the switch had failed, the secondary switch in a different data centre also rebooted with the same issue!

Whilst we wait for a further update from our network supplier, we feel it’s better if we can keep most of BlueBEAR HPC, Research Data Store, BEAR DataShare, BEAR Cloud VMs and other services such as Gitlab stable.



We’ve had a short interruption to service today caused by one of our core networking switches spontaneously rebooting itself. This caused some of our systems to lose access to their storage, which in turn has caused a number of running BlueBEAR jobs to fail as well as BEARCloud VMs to hang.

We’re rebooting the affected BEARCloud VMs which should be available shortly. Users with jobs that have failed will need to resubmit these jobs!

We are working on getting the whole service up and running.

Apologies for the inconvenience caused by this!


ARC Team

Link to this status message

 Known Issues & Workarounds:

Student Accounts: Incorrectly Marked as Leaving

Updated: 21 September 2018 at 4:59 pm

Due to a technical issue, a number of student accounts will have received emails saying they are leaving the University.

IT Services have identitied the cause of this issue and rectified it, so the accounts will remain open as expected. The emails can therefore be disregarded if you are a new or returning Student.

If you have any concerns about access to your account please contact the IT Service Desk for assistance.

Link to this status message

Research Storage: Filesystem Issues

Updated: 21 September 2018 at 5:00 pm

An issue has been identified with the filesystem caching layer in place for nodes in the new datacentre.

While we try and resolve this issue there may be consequences to this, such as

* Certain files and folders may not be visible from the login nodes or RDS
* Certain BlueBEAR jobs may fail or appear to produce no output
* No new jobs will not start in the new datacentre until the problem is resolved – this means the majority of Broadwell nodes

We do apologise for the inconvenience caused and hope to rectify the issues at the earliest opportunity.

ARC Team

Link to this status message

 Scheduled Maintenance:

Campus Matlab and all COLEPS license managers: Scheduled Downtime

Updated: 21 September 2018 at 5:00 pm | Maintenance Window: 25/09/2018 - 08:00 - 25/09/2018 - 09:00

The Campus Matlab license manager and all COLEPS license managers will be down for a 5-minute duration between 08:00 and 09:00 on Tue 25 Sep.
If you have any problems running any license-managed applications AFTER 09:00 on the 25th, please report a fault via the IT Service Desk

Link to this status message