Service status Service Status

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 Current Outages:

IT Service Desk support due to COVID-19

Updated: 2 Apr 2020 at 10:34am

Due to COVID-19 and the restricted campus operations the IT Service Desk are making changes to our opening hours, to ensure that you can still reach us during the busiest times of the day.

Between Monday-Friday the Service Desk will be open between 09:00-17:00. Our phone support is very limited (closed between 12:00-14:00) so please call the Service Desk only when it’s an emergency.

We have added online Live Chat support to the IT Service Desk site at itservicedesk.bham.ac.uk. Just log in and the Live Chat option is on the main homepage. You can also log a ticket with us using the Report a Fault form at itservicedesk.bham.ac.uk at any time of the day, even if you can’t log in.

Outside of these times you can still log a ticket with us using the Report a Fault form at itservicedesk.bham.ac.uk.

Our team are working hard to support the University community while they transition to working away from campus. Please help us by being patient, and remembering to check our working from home guidance https://kb.bham.ac.uk/KB14867 before logging a ticket.


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 Known Issues & Workarounds:

Our Remote Access Service allows you to access your University files and data wherever you are. The service can be accessed on any computer running Windows, macOS or Linux.

**Make sure that you are registered for Remote Access Service in advance**

For off-campus access, you will also require a smartphone that has a Two-Factor-Authentication (2FA) application installed such as Google Authenticator or Microsoft Authenticator.

Information and guidance about working remotely from home is available at KB14867.

For other related issues, please make sure you have read the latest University Coronavirus FAQs available at https://www.birmingham.ac.uk/coronavirus/index.aspx

 


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 Scheduled Maintenance:

Core Systems: Oracle Fusion Maintenance

Updated: 6 Apr 2020 at 11:17am | Maintenance Window: 17 Apr 2020 5:00pm to 20 Apr 2020 8:00am  

The Core Systems Optimisation Team (CSOT) are performing routine System Upgrade on Oracle Fusion.

This will take place between 5.00pm Friday 17th April 2020 and 8.00am Monday 20th April 2020.

 

 Oracle Fusion

You will be unable to login to Oracle Fusion from 5.00pm Friday until 8.00am on Monday morning, and it is important that everyone is logged off during the maintenance period to ensure the work is a success.

Fusion Taleo will not be impacted during this period so external candidates will not be impacted.

 

What do I have to do?

  • Ensure you are logged out of Core Systems (Oracle Fusion) by 5.00pm on Friday 17th April 2020.
  • Please do not start any long running operations/tasks before 5.00pm on Friday, unless you are sure they will complete in time.
  • Use the Service Status page for information and updates
  • Core System may be slower than normal when you initially use the system after the maintenance is complete which is normal.
  • Integrations will be paused from 5:00pm Friday – 8:00am Monday. You will not see data within some systems until Tuesday.

If you experience an outage outside of the maintenance timeframe, please raise a call at the IT Service Desk.

 


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