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 Current Outages:

Core – Fusion affecting some Finance users

Updated: 13 May 2022 at 11:56am Birmingham Affected

CSOT are aware of reported issues with performance in Fusion, which is affecting some Finance users. CSOT are working with PwC and Oracle to identify the cause and resolve as soon as possible, Apologies for the inconvenience.

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Core Systems: Email notification delay

Updated: 4 May 2022 at 9:22am Birmingham Affected Dubai Affected

We’ve been made aware that there are delays with e-mail notifications being sent from Core Systems, this is being investigated at the moment and will be resolved as soon as possible.

Apologies for any inconvenience this is causing

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 Fixed:

Sport and Fitness website: Unavailable off campus

Updated: 17 May 2022 at 4:27pm Birmingham Affected

The issues with Sport and Fitness website https://sportandfitness.bham.ac.uk/ have now been resolved.

Thank you for your patience.

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 Scheduled Maintenance:

Student Help and Verint: Maintenance

Updated: 17 May 2022 at 3:05pm | Maintenance Window: 18 May 2022 11:00pm to 19 May 2022 4:00am Birmingham Affected

The Student Help site (studenthelp.bham.ac.uk) and the related Verint call logging system will be unavailable between 11:00 PM on 18th May and 4:00 AM on 19th May, whilst routine maintenance is carried out. Access away from these times should continue, as expected.

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Occupational Health System (EOPAS) upgrade maintenance window

Updated: 16 May 2022 at 9:20am | Maintenance Window: 16 May 2022 12:00am to 25 May 2022 12:00am Birmingham Affected

Occupational Health (OH) are having a new system implemented on 25 May 2022 and will not have access to the current OH system from 16 May 2022, consequently there is no longer access to this Portal.

There will be delays in processing work between these dates.

Appointments already booked between these dates will be honoured.

Please bear with us as we implement the new and improved system. Further details will follow on the Intranet site and via your local HR Teams.

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Campus WiFi upgrade – verifying digital certificate

Updated: 10 May 2022 at 10:59am | Maintenance Window: 20 May 2022 7:00am to 20 May 2022 8:00am Birmingham Affected

On Friday, 20 May, we will be upgrading part of the campus WiFi network to increase capacity, improve authentication speed and performance and increase resilience. As part of the upgrade, our wireless public signed server certificate will need to be updated. This is the digital certificate that authenticates your account and provides you with a secure connection to our wireless network.
Following this update, you may receive a pop-up message when you next attempt to connect to the wireless network on your laptop or mobile device which asks you to verify the new certificate. If you do receive this pop-up message, ensuring that you are in a campus location and are expecting to see the eduroam network, just click continue, connect or trust, depending on your device, and you will be able to connect to the University’s wireless network as normal.
If you have any problems connecting then please contact the IT Service Desk.

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Alumni Accounts: System Maintenance

Updated: 3 May 2022 at 10:14am | Maintenance Window: 4 May 2022 10:00am to 24 May 2022 5:00pm Birmingham Affected Dubai Affected

IT Services are making some behind the scenes changes so some of our Alumni accounts between 4th and 24th April 2022.

There should be no visible change to how you login to your account, but if you have problems during this period please contact the IT Service Desk for assistance.

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 Recent Service Changes:

Change to How You Login to University Systems

Updated: 28 Mar 2022 at 4:23pm Birmingham Affected

From Tuesday, 29 March, staff will need Multi-factor authentication (MFA) to access a wide range of online services at the University including Canvas, Core Systems, Zoom and FindIt@Bham.

Many of you will already be using MFA to access services such as Microsoft Teams. If you’re not, just follow the simple instructions on screen the first time you access an MFA enabled service.

You can watch the video in our MFA set-up guide KB14979. If you have any issues setting up MFA then please contact the IT Service Desk.

You can also find more information about MFA in our Frequently Asked Questions (FAQs)

 

What is MFA?

MFA is a way of checking that you really are the person you claim to be when you sign into University services by providing an additional layer of security on top of your username and password. Once you’ve set up MFA, you’ll sometimes be asked to provide an extra piece of information when you log into a University service. This piece of information will be something that only you can access, such as a code sent to your phone via text message (SMS) or voicemail, or created by an authenticator app on your smartphone or other device.

If you’re already using MFA to access the University’s Microsoft 365 services and Remote Access then you won’t have to do anything else. The only difference will be that you may sometimes see the Microsoft MFA authentication screen pop-up for other University services. In this case, just use your preferred verification method(s) to access all other MFA enabled University services.

 

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