Service status Service Status

If your issue is not listed, please raise a call via the Service Desk.

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 Current Outages:

Issues with accessing BOXI reports in Chrome

Updated: 18 Jun 2019 at 12:37pm

We have had reports of issues accessing BOXI reports via a newly released version of Chrome. If you are experiencing this issue with Chrome, please try Internet Explorer as an alternative whilst we look into the issue.

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BIIS: IP Registration System Unavailable

Updated: 14 Jun 2019 at 3:26pm

The BIIS system used to register IP addresses on-campus is currently experiencing technical difficulties.

Our technical teams are working to resolve this issue as soon as possible, so IT Services staff can register IP addresses for use.

As a temporary workaround, if any IP registrations are required IT Services staff should raise a call with the IP Registration team.

We apologise for any inconvenience caused.

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 Known Issues & Workarounds:

Banner & RAS: Access Issues

Updated: 19 Jun 2019 at 4:24pm

We are aware of an issue affecting a limited number of Banner and RAS users.

The issue appears to be contained to those accessing those systems with old versions of Java.

If you think you are affected by this issue, please see if you can update your version of Java (32 bit) through My Applicatons/Software Centre (

Also, if needed, please follow the steps described in this KB article:

If you are still encountering issues, please log a call with the Service Desk quoting INC894490.

Workaround - Banner & RAS: Access Issues

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 Scheduled Maintenance:

Managed Print Service unavailable for essential maintenance

Updated: 20 Jun 2019 at 10:24am | Maintenance Window: 6 Jul 2019 7:30am to 7 Jul 2019 8:00pm

In July, we will be carrying out essential maintenance on the University’s Managed Print Service. Every year IT Services provide regular maintenance checks and upgrades on a number of core IT systems across the University. This is to ensure all systems continue to run smoothly and efficiently when you need them most!


To ensure that this causes as little disruption as possible, the maintenance work will take place outside of term time and core business hours and will begin on Saturday 6 July at 07.30am and will finish by 4:30pm. The facility for students to add printer credit to their account will be unavailable from 2.00pm, Friday 5 July to 8.00pm, Sunday 7 July.


While maintenance work is taking place, you will be unable to use the Managed Print Service. Students will also be unable to add printer credit during this time.

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Direct Admissions Application System

Updated: 19 Jun 2019 at 4:33pm | Maintenance Window: 20 Jun 2019 8:00am to 20 Jun 2019 10:00am  

The Direct Admissions Application System (DAAS) will be unavailable to all users from 08:00-10:00 BST on Thursday 20 June while we carry out some maintenance work to improve the service.

We thank you for your patience whilst this essential work is being completed.

If you need to get in touch with the Admissions team urgently, please email

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BEAR Storage Server Upgrade

Updated: 19 Jun 2019 at 4:24pm | Maintenance Window: 16 Jul 2019 10:00am to 16 Jul 2019 5:00pm  

We have nearly completed the upgrade of our storage infrastructure and for the final part we are upgrading the servers which serve our storage to *desktop and laptop* users.

This will allow us to provide a more resilient service due to the increased number of users who have taken up our FREE storage offering.  To enable us to carry out this important work, the following services will not be available

Services Affected

  • Research Data Store ( *desktop/laptop* access to Research Data Store and CaStLeS storage )
  • VM ( BEAR Cloud / CaStLeS )
  • GitLab

All other services will be unaffected ( e.g. DataShare / BlueBEAR jobs ).

Access to storage from BlueBEAR will also be unaffected by this.

The services will be unavailable from Tuesday 16th July 2019 at 10am till 5pm that day.

We apologise for any inconvenience caused.

ARC Team

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