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 Current Outages:

Core Systems: Email notification delay

Updated: 4 May 2022 at 9:22am Birmingham Affected Dubai Affected

We’ve been made aware that there are delays with e-mail notifications being sent from Core Systems, this is being investigated at the moment and will be resolved as soon as possible.

Apologies for any inconvenience this is causing

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 Known Issues & Workarounds:

CSOT are aware of reported issues with performance in Fusion, which is affecting some Finance users.

CSOT are working with PwC and Oracle to identify the cause and resolve as soon as possible, Apologies for the inconvenience.

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 Recent Service Changes:

Change to How You Login to University Systems

Updated: 28 Mar 2022 at 4:23pm Birmingham Affected

From Tuesday, 29 March, staff will need Multi-factor authentication (MFA) to access a wide range of online services at the University including Canvas, Core Systems, Zoom and FindIt@Bham.

Many of you will already be using MFA to access services such as Microsoft Teams. If you’re not, just follow the simple instructions on screen the first time you access an MFA enabled service.

You can watch the video in our MFA set-up guide KB14979. If you have any issues setting up MFA then please contact the IT Service Desk.

You can also find more information about MFA in our Frequently Asked Questions (FAQs)


What is MFA?

MFA is a way of checking that you really are the person you claim to be when you sign into University services by providing an additional layer of security on top of your username and password. Once you’ve set up MFA, you’ll sometimes be asked to provide an extra piece of information when you log into a University service. This piece of information will be something that only you can access, such as a code sent to your phone via text message (SMS) or voicemail, or created by an authenticator app on your smartphone or other device.

If you’re already using MFA to access the University’s Microsoft 365 services and Remote Access then you won’t have to do anything else. The only difference will be that you may sometimes see the Microsoft MFA authentication screen pop-up for other University services. In this case, just use your preferred verification method(s) to access all other MFA enabled University services.


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