Service status Service Status

If your issue is not listed, please contact the Service Desk.

Having trouble viewing this page in Internet Explorer? Please see KB13030.

The country flags indicate the campus affected by an issue, Birmingham or Dubai

 

 Current Outages:

Due to an issue in the Aston Webb Data Centre various IT services went offline for a brief period.

We believe most services have been restored, and will provide a further update before 09:00 27/07.


Link to this status message

 Known Issues & Workarounds:

Issue with Microsoft print service

Updated: 2 Jul 2021 at 4:09pm Birmingham Affected

Microsoft are reporting that there is a serious security vulnerability with their Windows print service.

 

We have reviewed how we can best reduce the risk whilst still balancing essential printing needs at the University.

 

Our approach will be to disable the local print service on PCs and laptops across the University until a security patch is available from Microsoft.

 

This should not affect our Managed Print Service; however, it may prevent you printing to a locally attached printer.  If you are working from home there is a minimal risk that it will prevent you from printing on your home printer.

 

If you have an urgent printing requirement that you have tried and failed to print, please raise a call with the IT Service Desk and we will look to support you as best we can.


Link to this status message

Managed Print Access Issues

Updated: 2 Jul 2021 at 1:43pm Birmingham Affected

Some users are unable to login successfully to https://managedprint.bham.ac.uk:8443 . We’re looking into the issue and hope to have a resolution shortly.


Link to this status message

 Scheduled Maintenance:

BEAR Research Data Store Unavailable

Updated: 26 Jul 2021 at 4:32pm | Maintenance Window: 30 Jul 2021 9:00am to 30 Jul 2021 5:00pm Birmingham Affected Dubai Affected

Dear BEAR Research Data Store users,

 

On Friday 30th July the Research Data Store (RDS) will be unavailable whilst we apply a number of security updates to the systems providing the RDS service. During this time, you will not be able to access the RDS from Windows or Macs, or from BEARCloud VMs.

 

During the maintenance window, access to the RDS will be intermittent and we suggest that you take a copy and work locally on any data that you urgently need during the maintenance window.

 

We apologise for the short notice of this maintenance window, which is to enable security patching to be applied to the RDS system. During the window we will also be making changes to the way RDS is connected to the network to move them into a different security zone on the firewall. If you have issues connecting after the maintenance window, we suggest that you reboot your PC. If you use offline mode for accessing RDS files and directories, please ensure you resynchronise your data once the upgrade work is completed.

 

The following services will be unavailable or intermittent:

* Access to the Research Data Store

* Data sharing with Globus

* BEAR Gitlab

* BEARCloud VMs

 

The following systems will not be affected and continue to operate normally:

* BlueBEAR HPC

* Most BEARCloud hosted websites

* BEAR DataShare

 

regards, Aslam

ARC Team


Link to this status message

 Recent Service Changes:

my.bham portal closes 15 July

Updated: 13 Jul 2021 at 12:12pm Birmingham Affected

In order to increase University efficiency and simplify access to our digital services we are closing the my.bham portal for staff and students on Thursday 15 July.

The license for the current portal platform expires at the end of July and access to the majority of the digital services available through the Portal has now been moved to the University intranet. These are available via the Digital Services pages: Digital services for staff and Digital services for students.

Anyone attempting to access the my.bham Portal from the 15 July onwards will be redirected to these pages.

Some services such as past exam papers and exam timetables will also end on 15 July. New solutions to replace these services are currently being developed by the University.


Link to this status message

After  7 July, you will no longer be able to connect to the Edgbaston and Selly Oak campus WiFi service through the old UoBWiFi wireless network as we are switching this network off.

 

To connect to the campus WiFi on your mobile, tablet or laptop you must use the University’s eduroam wireless network and sign in with your University email address and password.

 

You can find information and guidance about how to connect to eduroam in our Knowledge Base article KB10370

 


Link to this status message

BIRMS: how to access going forward

Updated: 7 Jul 2021 at 8:59am Birmingham Affected Dubai Affected

All BIRMS users should now access BIRMS via the Staff Gateway rather than via my.bham. This is now a long-term change. At the same time, users will need to access BOXI directly in order to run BIRMS reports. Users should have received full details of these user changes from the BIRMS team.

Please use the following links:

If working off-campus users will need to access the Staff Gateway via VPN or Remote Desktop.

This change is due to a technical issue that is preventing access to BIRMS via my.bham. As my.bham is due to end as a service before the end of July, this change was being planned already, but is being implemented a month early.


Link to this status message