Service status Service Status

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 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.

 Scheduled Maintenance:

Student services: System Maintenance

Updated: 21 Jan 2022 at 10:03am | Maintenance Window: 21 Jan 2022 4:00pm to 24 Jan 2022 9:00pm Birmingham Affected Dubai Affected

Several student administration services will be unavailable to allow for essential system maintenance between Friday 21 January 16:00 and Monday 24 January 09:00 (UK time).

Services unavailable during this time include:

  • Online registration (student users)
  • Student Gateway (for student access to My Provisional Marks, Exam Marks and Progress Decisions, My Registered Modules and GRS2 PGR supervision)
  • Staff Gateway (for staff access to BIRMS and GRS2 PGR supervision)
  • BIRMS (staff users)
  • Right to Study app (staff users)

IMPORTANT NOTE: Staff administration users are also requested to not make any data changes in Banner Admin throughout the weekend.

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Student Help and Verint: Maintenance

Updated: 14 Jan 2022 at 1:50pm | Maintenance Window: 19 Jan 2022 11:00pm to 20 Jan 2022 4:00am Birmingham Affected

The Student Help site ( and the related Verint call logging system will be unavailable between 11:00 PM on 19th January and 4:00 AM on 20th January, whilst routine maintenance is carried out. Access away from these times should continue, as expected.

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 Recent Service Changes:

WiFi: Certificate Renewal

Updated: 10 Dec 2021 at 2:17pm Birmingham Affected

On Thursday, 9 December we renewed our wireless network certificate. This is the digital certificate provides you with a secure connection to our wireless network.

This is a standard process which we are required to do every two years to ensure that your connection to our wireless eduroam network remains secure.

The change shouldn’t affect your connection to eduroam but once we’ve applied the new licence you may receive a pop up message when you next attempt to connect to the wireless network on your laptop or mobile device, which asks you to verify the new certificate.

If you do receive this pop up message, just click continue, connect or trust, depending on your device, and you will be able to connect to the University’s wireless network as normal.

If you have any issues connecting to our wireless network following the change then please contact the IT Service Desk.

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