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 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.

 Known Issues & Workarounds:

On Friday 10 December, a worldwide cyber security vulnerability was announced by the Apache Foundation, affecting Log4J. This is a global issue affecting many organisations, including universities.

Since this news was announced, IT Services has been working to identify which of our systems could be affected by the vulnerability, and applying fixes to protect the University from attacks by cyber criminals.

This work remains ongoing; we’re also liaising with third party suppliers and partners where needed. We ask for your patience for the duration of this issue as we work to mitigate risk to the institution.

What do I need to do?

  • While this situation is ongoing, if a service you need to use isn’t working as you’d expect it to, check the Status Page for announcements first, before contacting the Service Desk.
  • In the meantime, remain vigilant as always to cyber security threats such as phishing emails; if you have any concerns, report them to the IT Service Desk.
  • If you have your own IT equipment or services that IT Services doesn’t manage, for example for your research, you may need to take action to protect these against the Log4J vulnerability.

IT Services continues to monitor the situation closely.


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 Scheduled Maintenance:

Student Help and Verint: Maintenance

Updated: 14 Jan 2022 at 1:50pm | Maintenance Window: 19 Jan 2022 11:00pm to 20 Jan 2022 4:00am Birmingham Affected

The Student Help site (studenthelp.bham.ac.uk) and the related Verint call logging system will be unavailable between 11:00 PM on 19th January and 4:00 AM on 20th January, whilst routine maintenance is carried out. Access away from these times should continue, as expected.


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Power Shutdown affecting COLLES Buildings

Updated: 7 Jan 2022 at 1:11pm | Maintenance Window: 15 Jan 2022 8:00am to 15 Jan 2022 3:00pm Birmingham Affected

Estates are conducting some essential maintenance on the High Voltage switch gear in substation no. 8 and this will affect the power to several of our College buildings.

How will this affect the CHBH / Gisbert Kapp / 52 Pritchatts Road Buildings?

There will be a total loss of power to these buildings for approximately 6 hours. The power will be switched off at 8am and will be reinstated at 2pm or earlier if possible on Saturday 15th January. In preparation for this shutdown please ensure that before leaving these buildings and by the latest on Friday 14th January, that any sensitive equipment including IT equipment is switched off. The recommendation from colleagues in IT Services is to shut down and turn off PC’s from the plug where possible. Please do not switch off any fridges in kitchens or offices as these will be OK if the they are left plugged in and the doors are kept closed throughout the shutdown.

Due to the total loss of power, the above buildings will not be accessible on Saturday 15th January unless you have been identified as a member of staff that is assisting with this shutdown i.e. the MRI scanner in the CHBH building. If you have any concerns regarding this then please contact me.

How will this affect the IT Services across the College?

Due to the power shutdown affecting the Gisbert Kapp building our colleagues in LES IT will need to shut down the services running from Gisbert Kapp starting at 3pm on Friday the 14th of January and they expect to bring them back online on Monday the 17th of January from 9am.

The following services will be unavailable during this time:

  • All LES group shares will be unavailable.
  • The following software programs will be unavailable for use: Kingdom, Move, Mine Sight, Pro-Curo, Diet Plan and E-Prime.
  • Several low impact websites will be not be available including the LES room booking system.
  • General login times to LES PC’s across the college are expected to be slower.
  • Linux services on the following servers will also be unavailable LES-LNX-FS07 and LES-LNX-FS08
  • The PBIC service and associated storage will also be unavailable.

 


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 Recent Service Changes:

WiFi: Certificate Renewal

Updated: 10 Dec 2021 at 2:17pm Birmingham Affected

On Thursday, 9 December we renewed our wireless network certificate. This is the digital certificate provides you with a secure connection to our wireless network.

This is a standard process which we are required to do every two years to ensure that your connection to our wireless eduroam network remains secure.

The change shouldn’t affect your connection to eduroam but once we’ve applied the new licence you may receive a pop up message when you next attempt to connect to the wireless network on your laptop or mobile device, which asks you to verify the new certificate.

If you do receive this pop up message, just click continue, connect or trust, depending on your device, and you will be able to connect to the University’s wireless network as normal.

If you have any issues connecting to our wireless network following the change then please contact the IT Service Desk.


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