Service status Service Status

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 Current Outages:

 Nothing to report!

IT Services are not currently aware of any system outages.

 Fixed:

Tableau – Service Outage

Updated: 24 Jan 2022 at 10:50am Birmingham Affected

The issues with Tableau  have now been resolved and normal service functionality has been restored


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Student services: available after maintenance

Updated: 23 Jan 2022 at 8:39pm Birmingham Affected Dubai Affected

Student administration services are available again after essential system maintenance carried out this weekend between Friday 21 January 16:00 and Sunday 23 January 20:00 (UK time).

The following services should be available as normal:

  • Online registration (student users)
  • Student Gateway (for student access to My Provisional Marks, Exam Marks and Progress Decisions, My Registered Modules and GRS2 PGR supervision)
  • Staff Gateway (for staff access to BIRMS and GRS2 PGR supervision)
  • BIRMS (staff users)
  • Right to Study app (staff users)
  • Banner Admin (staff users)

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 Scheduled Maintenance:

F5 upgrade: University websites may experience blip during maintenance

Updated: 25 Jan 2022 at 10:25am | Maintenance Window: 1 Feb 2022 9:00am to 1 Feb 2022 5:00pm Birmingham Affected

We’re upgrading the software which serves many of our University websites. We need to do this to ensure that the service remains stable and secure, and so that the latest features are available. By doing this, we’re building strong foundations for our digital future.

We’re running the upgrade on Tuesday 1 February, between 9.00am and 5.00pm.

If you’re on a University webpage, you may notice a short break in service of just a few seconds during this time.


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Student Help and Verint: Maintenance

Updated: 14 Jan 2022 at 1:50pm | Maintenance Window: 19 Jan 2022 11:00pm to 20 Jan 2022 4:00am Birmingham Affected

The Student Help site (studenthelp.bham.ac.uk) and the related Verint call logging system will be unavailable between 11:00 PM on 19th January and 4:00 AM on 20th January, whilst routine maintenance is carried out. Access away from these times should continue, as expected.


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 Recent Service Changes:

WiFi: Certificate Renewal

Updated: 10 Dec 2021 at 2:17pm Birmingham Affected

On Thursday, 9 December we renewed our wireless network certificate. This is the digital certificate provides you with a secure connection to our wireless network.

This is a standard process which we are required to do every two years to ensure that your connection to our wireless eduroam network remains secure.

The change shouldn’t affect your connection to eduroam but once we’ve applied the new licence you may receive a pop up message when you next attempt to connect to the wireless network on your laptop or mobile device, which asks you to verify the new certificate.

If you do receive this pop up message, just click continue, connect or trust, depending on your device, and you will be able to connect to the University’s wireless network as normal.

If you have any issues connecting to our wireless network following the change then please contact the IT Service Desk.


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